Full-Time

Infrastructure Support Engineer

Confirmed live in the last 24 hours

hims & hers

hims & hers

1,001-5,000 employees

Telehealth platform for personalized medical treatments

Consumer Software

Mid, Senior

New Albany, OH, USA

This role is onsite at the New Albany, Ohio Pharmacy.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Datadog

You match the following hims & hers's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in Information Technology or related fields (preferred)
  • 3+ years of infrastructure engineering experience
  • Experience with pharmaceutical, manufacturing, distribution, PLC/HMI hardware and software
  • Familiarity with network, security, servers & storage solutions
  • Experience in technological auditing
  • Understanding technological reliability in a healthcare manufacturing context
  • Relevant certifications: CompTIA A+, Network+, Security+, Server+, ITIL Foundation, etc
  • Proficiency in infrastructure monitoring, troubleshooting, and communication
  • Proficiency in private and public cloud environments for third party managed solutions
  • Strong problem-solving skills in healthcare innovation
  • Ability to communicate with technical and non-technical personnel
  • Experience with application/infrastructure diagraming software (e.g. Visio)
  • Proficiency participating in a Change Management process
Responsibilities
  • Monitor all infrastructure systems and integrations to verify all are working correctly using DataDog
  • Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims, including operations software, network infrastructure, virtual servers and services, and storage platforms
  • Assist with DDI (DNS, DHCP, IPAM) management
  • Troubleshooting inefficiencies, analyzing logs and errors with all aspects of chosen, deployed, and/or staged hardware and software solutions, including problem escalations
  • Adhere to and follow strict compliance standards including but not limited to: State Board of Pharmacy, HIPAA (when applicable), SOX, and/or PCI
  • Maintain Disaster Recovery (DR) operations for Operational Technology (OT), manufacturing IoT, manufacturing and distribution software, and shipping and receiving platforms
  • Build and maintain user-facing SOPs, best practice and hardening documentation, and other internal reference documentation
  • Provide expert input for system patching schedules on a predictable cadence collaborating with various stakeholders, developers, and ops teams
  • Stay updated with industry trends, adapting to telehealth's unique demands
  • Create and maintain standardized hardware options and application configuration for Operational teams to ease production implementation
  • Expertise understanding manufacturing, distribution, and pharmaceutical software platforms
  • Manage vendor relations in areas of technical expertise
  • Manage solution licensing and support contracts
  • Participate in on-call rotations responding to environment emergencies and incidents, reflecting our commitment to patient well-being
  • Work closely with cross-functional teams to identify system improvements and address recurring issues
Desired Qualifications
  • Bachelor’s degree in Information Technology or related fields (preferred)

Hims & Hers is recognized for blending telehealth convenience with a wide range of personalized medical services, from sexual health to mental health. The employment environment is backed by a commitment to technical excellence and a progressive approach to healthcare, offering opportunities to work on cutting-edge treatments that address diverse patient needs. Its culture promotes innovation and patient-centric solutions, providing a motivating workspace for professionals looking to impact healthcare accessibility and quality.

Company Stage

IPO

Total Funding

$183.2M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

59%

1 year growth

8%

2 year growth

59%

Benefits

Full healthcare - High-coverage medical, dental & vision coverage for individuals and families

Generous PTO

Retirement planning - Take advantage of our 401(k) plan including contribution matching

WFH stipend

Robust compensation

Employee discount

Utility stipend - An extra $75 each month to cover extra cell phone, internet, or data usage

Spending accounts - Options for additional HSA and FSA plans to help toward healthcare costs