Facebook pixel

Client Success Manager, Level 1
Posted on 5/6/2022
Chicago, IL, USA
Experience Level
Desired Skills
  • College Diploma (or equivalent) in Business Administration or a related field is required; Bachelor's degree in communications or Public Relations is an asset
  • 0-2 years experience in a Customer Success Manager role
  • Basic knowledge in customer success software (such as ChurnZero or Gainsight)
  • Retention rates
  • Customer sentiment (NPS)
  • Account health
  • Adoption rate
Desired Qualifications
  • This role qualifies for a retention-target bonus, yearly

5,001-10,000 employees

Company Overview
Cision is a global media intelligence company that offers PR and social software as well as analytics.
Company Values
  • We Are One - Working together, we are empowered to deliver outstanding customer experiences.
  • We Embrace Differences - We honor diversity of ideas, people and beliefs. Our diversity enables us to create innovative solutions to serve our customers' needs.
  • We Are Dedicated - We are committed to tenaciously working on behalf of our clients and partners with our teams.
  • We Constantly Evolve - We are curious, embrace new ideas and create change. This means we drive growth for our customers. It also means we have a learning culture where our people have the opportunity to develop into tech leaders.
  • We-Celebrate - We have culture ambassadors in each office who ensure that our people get recognition for their hard work and ensure we celebrate our wins, both big and small.