Customer Experience Assistant

Be You - Our people create our best Plexus.  

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience. 

Who we are and what we do? 

We help our customers deliver products to the world which have a profound impact on people’s lives. 
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Make a Great First Impression: Customer Experience Assistant at Plexus!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment where you can blend your organisational skills with a flair for marketing and brand building? Plexus Corp. is seeking a dynamic Customer Experience Assistant to join our team in a hybrid role that combines receptionist/administrative duties with a focus on elevating our customer visits and site brand experience.

What You'll Do:

• Be the face of Plexus! Champion our brand by ensuring every customer interaction reflects our commitment to excellence.

• Orchestrate seamless customer visits from start to finish, including menu planning, room setup, vendor coordination, logistics and travel arrangements.

• Maximise our meeting spaces by managing reservations, resolving conflicts, and collaborating with teams to optimise usage.

• Handle day-of visit execution, coordinating with teams and vendors, tackling last-minute needs and ensuring smooth operations.

• Build strong relationships with internal teams, vendors, and customers through clear communication and a collaborative spirit.

What You'll Bring:

• Bachelor's degree, ideally in Marketing, Communications, Business or a related field

• An equivalent combination of education and experience will be considered.

• Excellent verbal and written communication skills 1 (proofreading a plus!).  

• A genuine passion for customer service.

• Ability to provide direction and influence across teams.

• Superb multitasking and prioritisation skills.

• Top-notch organisational abilities.

• Experience with travel arrangements is a plus.

• Ability to maintain confidentiality.

• Proficiency in Google Workspace/Microsoft Office Suite (PowerPoint whiz!).

Join Plexus and help us deliver best-in-class customer experiences! Apply today!

Why you will love it? 

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world. 

At Plexus, you will find:

• A workplace centered on collaboration and integrity

• Supportive leadership teams that value work-life balance through a flexible work environment

• An inclusive environment that values diverse backgrounds, experiences, and expertise

• Flexible career paths across a variety of disciplines

• Innovative design solutions and state-of-the-art technology that improves lives

• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan

• Online learning and formal development programs

• Full-time, permanent employment contract

• Enhanced pension contributions

• 33 days of annual leave (inclusive of public holidays) 

• Paid family leave

• Private medical insurance

• Group income protection insurance

• Employee Assistance Program (EAP)

• Electric Vehicle Salary Sacrifice Scheme 

• Cycle to work scheme

• Volunteer time off

• Flexible Hybrid Working Available (role dependent)

• Life assurance

• Occupational health

• Vision care discounts

• Discount schemes 

• Company sick pay scheme 

• Onsite gym/ discounted gym 

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.