Full-Time
Avaya Interaction Center
System Canada Technologies
No salary listed
Toronto, ON, Canada
In Person
Bachelor's
Category
 IT Operations (1) |
|---|
Required Skills
Computer Networking
Requirements
- An undergraduate degree in Computer Science or a technical equivalent.
- Five to ten years of technical work experience with automatic call distribution, voicemail, unified communications, embedded languages, computer telephony integration, predictive dialers, click-to-talk, and click-to-chat.
- Excellent verbal and written communication skills.
- Excellent organizational skills and the ability to manage multiple complex initiatives.
Responsibilities
- Act as the subject-matter expert in programming and configuring code or other technical deliverables on a project-by-project basis for various contact centre clients.
- Execute and support hands-on technical work in contact centre environments and related components.
- Liaise directly with clients, or with the relationship manager and client, in solution building and collaborative problem solving.
- Provide business-case input and design recommendations for contact centre and branch communication solutions.
- Provide support and manage vendors relating to contact centre and branch communication solutions.
- Design and program communication solutions, including public branch exchange and automatic call distribution, voicemail, automatic call distribution reporting, call recording, interactive voice response, computer telephony integration, unified communications bundles, click-to-talk, click-to-chat, custom solutions, integrated solutions, and required hardware.
- Work with Voice over Internet Protocol, time-division multiplexing, and Internet Protocol interconnects, as well as physical hardware components and load balancing.
- Adapt to expanding and changing subject components and relevant client areas.
Desired Qualifications
- Technical designations such as Avaya, Nortel, or Cisco.