Business Systems Analyst I

Essential Duties and Responsibilities:

• Works with the end-users, troubleshoots issues and provides ongoing production support related to Gowan’s ERP System, JD Edwards.
• Answer questions and resolve problems through the IT ticketing system. Triage inbound support tickets.
• Identify problems, research answers, and guide users through corrective steps.
• Attain deep knowledge in ERP modules, database structure and points of integration with other applications
• Create or update ERP system support and business process documentation.
• Collaborates with functional owners to understand business needs and enhance ERP application usage and adoption.
• Supports small to medium project initiatives related to ERP projects and implementations.
• Participate in and contribute to all phases of system development including requirements gathering, design, development, configuration, testing and deployment and maintenance.

Required education, knowledge, skills and abilities

• Bachelor’s Degree in Information Systems, Computer Science, Business, Supply Chain, Accounting or business equivalent education and experience.
• At least two (2) years’ experience working with a major ERP system or enterprise level applications
• General knowledge in supply chain, order fulfillment, customer service, and inventory and warehouse management.
• General knowledge of accounting principles including AR, AP, GL and fixed assets.
• Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to provide end-user support and collaborate in projects
• Excellent customer service/user support skills
• Experienced in working with complex global organizations, satisfying needs of diverse users, managing competing and sometimes conflicting priorities