Experiences Manager

The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.

Job Description

Location:

New York, NY

Positions in this sub-family are responsible for the consumer revenue streams (subscriptions/memberships, retail sales, eCommerce, consumer event ticketing and video programming) for all brands in Conde Nast. They develop, implement, measure and evaluate strategic initiatives that affect consumer growth and profitability for each brand. They drive consumer monetization via acquisition, engagement and retention marketing efforts.

Vogue100: Experiences Manager 

Vogue100 are seeking a confident and customer centric experience manager with a strong background in client membership services to join the Vogue100 team. 

The ideal candidate has experience in luxury membership sales and management working with premium customers and partners. We are looking for a proactive and highly motivated person to join this growing business and who is passionate about designing and delivering the highest level of management for customers worldwide.

Exceptional knowledge in the lifestyle membership industry is a must working with global teams and a willingness to travel.

Key Duties & Responsibilities:

• Drive membership growth by selling, managing and maintaining a portfolio of clients / members (e.g. new member sales, renewals and member relationship management)

• Uphold the Vogue100 value proposition (this includes membership benefits, programming, events, brand equity and strategic partnerships).                                                                                           

• Deliver an excellent customer experience for our clients/members via email, phone and in-person experiences by being highly responsive and agile with communications.

• Set and work within agreed goals 

• Demonstrate responsible decision making for customer inquiries, escalations, encouraging quick resolution for the customer 

• Work closely with internal stakeholders and collaborate with teams to continue to develop the membership proposition    

• Contribute to and provide input into the overall Vogue100 proposition––including partnerships, events and marketing materials––and continue to develop this groundbreaking membership initiative in collaboration with the rest of the Vogue100 team. 

• Build relationships with key functions of the luxury fashion industry (both internally at Conde Nast and externally) to secure opportunities for membership growth

• Act as an industry expert to all lifestyle memberships offering across CN markets and titles.

• Collaborate as a highly motivated team, encouraging continual growth through partnership and development with the team. 

Essential Skills & Requirements:

• 2-5 years of experience working in a sales and/or client service position 

• High net worth client experience

• Strong knowledge of luxury consumers across North America, Europe, Asia.

• Resourceful and problem-solving oriented  

• Ability to handle multiple long-range projects, while prioritizing the upkeep of daily tasks

• Confident with a ‘can-do’ attitude 

• Sociable, out-going and able to represent the Vogue brand in a customer facing role

• High level attention to detail

• Fluency in a second language is highly desirable.  

The expected base salary range for this position is from $74,000-$100,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.