Technical Support Associate Mandarin Speaking
Posted on 3/19/2024
INACTIVE
ChowBus

51-200 employees

Authentic Asian food delivery and restaurant tech platform
Company Overview
Chowbus stands out in the competitive food delivery market by focusing on high-quality, authentic Asian cuisine, thus providing a niche service that empowers local independent restaurants. Their proprietary technology platform not only enhances the dining experience but also streamlines restaurant operations, offering features like customizable orders, fast delivery, and flexible payment options. The company's culture is built on core values of ownership, customer obsession, and teamwork, fostering an environment that values each employee's contribution to their rapid growth.
Consumer Goods

Company Stage

Series D

Total Funding

$74.6M

Founded

2017

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

6%

1 year growth

6%

2 year growth

-7%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
IT & Security
IT Project Management
IT Support
Requirements
  • Bilingual proficiency in English and Mandarin required
  • 1+ years of relevant experience highly preferred
  • Prior startup experience preferred
  • Bachelor's degree in a related field preferred
  • A valid driver's license and access to a vehicle is required
Responsibilities
  • Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices
  • Work with menu team to set up and configure the restaurant’s menu correctly prior to installation and help with menu requests as needed after installation
  • Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases
  • Collect, organize, and solve feedback from restaurant partners and customers
  • Communicate with restaurants to understand their needs and optimize business performance
  • Collaborate with local team to ensure growth and profitability of our restaurant technology solutions
  • Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution