Account Manager
Commercial
Confirmed live in the last 24 hours
Navan (fka TripActions)

501-1,000 employees

Comprehensive business travel and expense management platform
Company Overview
TripActions, known as Navan, streamlines the business travel experience with its all-in-one solution, eliminating the need for manual expense tracking and lengthy flight changes. The platform's user-friendly interface allows employees to easily manage business-related costs, while providing companies with real-time insight into their spending. This combination of convenience for employees and financial transparency for companies sets TripActions apart in the competitive landscape of corporate travel management.
B2B

Company Stage

Series G

Total Funding

$2.4B

Founded

2015

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-30%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Business Strategy
CategoriesNew
General Marketing
Product Marketing
Growth & Marketing
Requirements
  • 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company
  • Preferred experience in corporate travel management and/or fintech
  • Bachelor's degree preferred or similar work experience
Responsibilities
  • Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals
  • Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes
  • Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals
  • Handle customer escalations and work across teams to resolve issues
  • Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
  • Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution
  • Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal
  • Own manual customer renewals