Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Oomnitza

Oomnitza

51-200 employees

Automates IT asset workflows and integration

Compensation Overview

$105k - $126kAnnually

+ Equity + Opportunity for career growth

Mid, Senior

San Francisco, CA, USA

Required Skills
Communications
Salesforce
PowerPoint/Keynote/Slides
Requirements
  • Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
  • Business savvy with an ability to translate business needs into data and product requirements
  • Excellent verbal and written communication skills
  • Basic understanding of API’s/Web Services and how they function
  • Intermediate knowledge of complex technology user workflows
  • Knowledge and basic triage ability of HTTP Error Messages
  • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
Responsibilities
  • Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
  • Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
  • Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
  • Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
  • Schedule customer feedback sessions and identify areas for product improvement
  • Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Oomnitza offers an Enterprise Technology Management platform that automates technology asset workflows across the IT lifecycle, integrating 160+ systems with agentless integrations, low-code workflows, and business intelligence capabilities for rapid IT process automation.

Company Stage

Series B

Total Funding

$35.2M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-14%

2 year growth

-20%