Service Technician part time Keswick Cycles
Philadelphia
Posted on 5/4/2023
INACTIVE
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Communications
CategoriesNew
Customer Success & Support
Requirements
- Passion for cycling and the Specialized brand
- Excellent communication with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 25 lbs. or more and use proper lifting skills
- For eligible employees
- Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world
- We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
- See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized
Responsibilities
- Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service
- Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
- Assists customers in an enthusiastic and courteous manner; provides “wow” customer service
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
- Advises and assists customers with their product/service selection without bias
- Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced
- Assists with bike sales with technical consulting, and any other bike floor duties as needed
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Proficiency in Lightspeed point of sale systems and store operational websites
- Regular, dependable attendance and punctuality