Full-Time

Manager

Posted on 9/15/2026

CLEAR

CLEAR

1,001-5,000 employees

Subscription-based biometric identity verification lanes

Compensation Overview

$110k - $130k/yr

+ Annual bonus + Commission + Restricted Stock Units

New York, NY, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Product Management
Data Analysis

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Requirements
  • At least 5 years of experience leading digital customer support, customer experience, member services, or service operations teams with direct people management responsibility.
  • Experience managing high-touch, premium, concierge, VIP, or white-glove support programs across digital and omnichannel environments.
  • Experience coaching and developing frontline leaders while building high-performing, accountable teams.
  • Ability to use data, reporting, customer insights, and operational metrics to identify trends, drive decisions, and improve member experiences.
  • Ability to partner with Product, Engineering, and cross-functional stakeholders to influence priorities and deliver customer-focused digital solutions.
  • Experience supporting or optimizing digital support channels, including chat, email, self-service, knowledge management, automation, or artificial intelligence-enabled customer experiences.
  • Ability to communicate clearly and confidently with frontline employees, peer leaders, executives, and external stakeholders.
  • Ability to operate with ownership, accountability, and urgency in a fast-paced environment.
Responsibilities
  • Own the digital member support strategy and day-to-day operations for Premium Experience and CLEAR1 channels, ensuring exceptional service delivery and accountability for member and business outcomes.
  • Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning.
  • Define, monitor, and improve service level agreements across digital support channels, including chat, email, messaging, and phone, focusing on responsiveness, resolution quality, and member satisfaction.
  • Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle.
  • Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency.
  • Use member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and process improvements.
  • Build reporting frameworks and communicate performance trends, risks, opportunities, and member insights to senior leadership.
  • Serve as the primary Member Care representative for Concierge and CLEAR1 initiatives, ensuring alignment between business priorities, digital experiences, and member outcomes.
  • Maintain customer satisfaction at or above 4.5, or 90%+, across Concierge, VIP, and CLEAR1 support channels.
  • Improve digital member satisfaction, retention, engagement, and service quality.
  • Maintain team engagement, performance, retention, and succession readiness within Member Care.
  • Reduce escalations, increase self-service adoption, improve operational efficiency, and document process improvements.

CLEAR provides a subscription-based service that speeds up security checks at airports and venues by using biometric verification to enable touchless ID, reducing lines for frequent travelers and event-goers. Its product works through dedicated security lanes where members’ identities are verified via biometric data (such as fingerprints and iris scans) rather than traditional IDs, with an option to link airline status to further streamline entry. This approach differentiates the company through its heavy use of biometrics, emphasis on data security (including SAFETY Act Certification), and partnerships with major airlines and venues to offer faster, safer entry points. The company’s goal is to accelerate the security process while protecting personal information, delivering convenient, reliable access to travelers and event attendees.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $277.8 million, up 26.6%, with 36.4% EBITDA margin.
  • CLEAR raised 2026 free cash flow guidance to at least $480 million on August 5.
  • eGates reached 37 airports by February 2026 and are rolling out network-wide.

What critics are saying

  • CLEAR’s ICE-linked Thomson Reuters CLEAR platform faces 2026 whistleblower fallout and shareholder scrutiny.
  • Clear Secure still owes a Q3 2026 partnership liability settlement, depressing free cash flow.
  • Biometric lane politics remain toxic; California and federal lawmakers still target CLEAR-style airport screening.

What makes CLEAR unique

  • CLEAR’s 43.5 million members and airport eGates create a dense identity network.
  • CrowdStrike integrated CLEAR1 on August 31, 2026, extending verified identity into cybersecurity.
  • CLEAR Corporate Memberships, launched August 6, 2026, bundles travel perks into enterprise accounts.

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Benefits

Food and beverage

Unlimited PTO

Comprehensive benefits

Continued education

CLEAR membership

Diversity and Inclusion counsel

Sprint demos and hackathons

Innovation guild

On-site gym

Growth & Insights and Company News

Headcount

6 month growth

28%

1 year growth

28%

2 year growth

28%
Yahoo Finance
Sep 14th, 2026
Clear Secure accounting chief sells 6,059 shares, stock up 26% amid 20% revenue growth

Dennis W. Liu, Chief Accounting Officer of Clear Secure, Inc., sold 6,059 shares of Class A Common Stock between 1 September and 3 September 2026, according to an SEC Form 4 filing. Of the total, 3,955 shares were withheld by the company to satisfy tax obligations related to vesting restricted stock units. The remaining 2,104 shares were sold under a Rule 10b5-1 trading plan adopted on 14 May 2026. Following the transaction, Liu retains 15,870 shares worth approximately $707,000 based on the 3 September closing price of $44.59. Clear Secure operates an identity-verification platform with its CLEAR Plus subscription service for air travellers. The company reported TTM revenue of $1.0 billion and net income of $147.9 million, representing a net profit margin of 14.8%.

PR Newswire
Aug 31st, 2026
CrowdStrike brings CLEAR's verified human identity into the Falcon platform.

CrowdStrike brings CLEAR's verified human identity into the Falcon platform. Aug 31, 2026, 07:55 ET Integration helps security teams distinguish trusted users from potential threats and act with greater confidence AUSTIN, Texas, NEW YORK and LAS VEGAS, August 31, 2026 /PRNewswire/ - CrowdStrike (NASDAQ: CRWD) and CLEAR (NYSE: YOU) today announced a strategic partnership that integrates CLEAR1, CLEAR's secure identity platform, with the CrowdStrike Falcon(R) platform. Together, CrowdStrike and CLEAR connect threat detection with high-assurance, person-based verification, designed to enable organizations to verify the human behind unusual activity and make more informed security decisions. As attackers increasingly exploit legitimate credentials and trusted access pathways to blend into normal digital activity, establishing trust in the person behind a valid account or recognized device is more important than ever. By combining the Falcon platform with CLEAR1, companies can verify the device, the human, and stop identity-based attacks. "Identity is at the center of how organizations operate and how adversaries attack. Bringing CrowdStrike and CLEAR together gives customers a new way to put high-assurance person-based verification to work as part of their security strategy," said Daniel Bernard, chief business officer at CrowdStrike. "This is what the Falcon platform is built for - bringing the best technology and intelligence together to help customers stop threats, reduce complexity, and move their businesses forward." CLEAR1 uses a multi-layered approach to establish confidence in a person's identity, which includes capturing biometrics and government-issued identification and verifying it against authoritative sources. Through integrations with CrowdStrike capabilities, including Falcon(R) Next-Gen SIEM and Charlotte Agentic SOAR, organizations can incorporate person-based verification directly into existing security workflows without adding unnecessary friction. In practice, the integration connects Falcon's risk detection with CLEAR1's person-based verification. When Falcon detects potential risk, it will trigger CLEAR1 to verify the human in real time and incorporate that result alongside other security signals to inform whether activity should be allowed, investigated or blocked. By correlating identity verification data with signals across the Falcon platform, security teams can uncover suspicious patterns that might otherwise appear legitimate when viewed in isolation. "At CLEAR, we've spent more than 16 years building technology that helps establish confidence in a person - not just a credential, account or device," said Brett Romanoff, EVP of CLEAR1. "Together with CrowdStrike, that verification is now available when security decisions are being made. By verifying the person when risk emerges, organizations can make more informed decisions while keeping trusted users moving." The integration is available for existing CrowdStrike and CLEAR1 customers to begin activating today. About CrowdStrike CrowdStrike (NASDAQ: CRWD), a global cybersecurity leader, has redefined modern security with the world's most advanced cloud-native platform for protecting critical areas of enterprise risk - endpoints and cloud workloads, identity and data. Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon(R) platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft, and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting, and prioritized observability of vulnerabilities. Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity, and immediate time-to-value. CrowdStrike: We stop breaches. (C) 2026 CrowdStrike, Inc. All rights reserved. CrowdStrike and CrowdStrike Falcon are marks owned by CrowdStrike, Inc. and are registered in the United States and other countries. CrowdStrike owns other trademarks and service marks and may use the brands of third parties to identify their products and services. About CLEAR The mission of CLEAR, the secure identity company, is to strengthen security and create frictionless experiences. With over 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com. Forward-Looking Statements This release may contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. This includes, without limitation, statements regarding CLEAR's offerings, integration functionality and success, the anticipated benefits of integrating the CLEAR1 platform with the CrowdStrike Falcon platform, and the ability of the combined solution to verify identity, detect threats, and inform security decisions. Investors are cautioned that any and such forward-looking statements are not guarantees of future performance or results and involve risks and uncertainties, and that actual results, developments and events may differ materially from those in the forward-looking statements as a result of various factors, including those described in CLEAR's filings within the Securities and Exchange Commission, including the sections titled "Risk Factors" in our Annual Report on Form 10-K. CLEAR disclaims any obligation to update any forward-looking statements contained herein. SOURCE CLEAR

Yahoo Finance
Aug 31st, 2026
CrowdStrike integrates CLEAR's verified human identity into Falcon platform to distinguish trusted users from threats

CrowdStrike and CLEAR have announced a strategic partnership integrating CLEAR's identity verification platform with CrowdStrike's Falcon security platform. The integration combines threat detection with person-based verification, helping organisations distinguish trusted users from potential threats. CLEAR1 uses biometrics and government-issued identification verified against authoritative sources. When Falcon detects potential risk, it triggers CLEAR1 to verify the user in real time, incorporating that result with other security signals to determine whether activity should be allowed, investigated, or blocked. The partnership addresses the growing challenge of attackers exploiting legitimate credentials to blend into normal digital activity. Security teams can now correlate identity verification data with signals across the Falcon platform to uncover suspicious patterns.

PR Newswire
Aug 6th, 2026
CLEAR launches corporate memberships combining security fast-track, concierge and TSA PreCheck for business travellers

CLEAR has launched Corporate Memberships, a new enterprise offering designed to streamline business travel from home to gate. The programme combines CLEAR+, CLEAR Concierge, TSA PreCheck enrollment, and the CLEAR mobile app into a single corporate package. The service includes biometric identity verification through airport eGates, real-time security wait times via the CLEAR app, dedicated ambassadors to escort travellers through security, and on-site TSA PreCheck enrollment. Employees can also use these benefits for personal travel. CLEAR cited industry research showing nearly nine in ten business travellers experienced disruptions in 2025, with US companies spending an estimated $17 billion annually managing delays and cancellations. The company, which has over 43 million members, formally launched the offering at the Global Business Travel Association Convention 2026 in Chicago.

Yahoo Finance
Aug 5th, 2026
Clear Secure raises full-year cash flow guidance to $480M following 33% bookings surge

Clear Secure reported strong Q2 2026 results, driven by a 33% increase in bookings and record free cash flow. The company achieved a 36.4% adjusted EBITDA margin, surpassing its 35% IPO target. The company raised full-year 2026 free cash flow guidance to at least $480 million, representing a projected year-over-year increase of at least 40%. A $10 price increase took effect on 1 July, with early retention rates remaining healthy. Clear's automated eGate technology now covers more than 70% of its network, improving labour costs as a percentage of revenue by 450 basis points year-over-year. The company's mobile app has reached 1 million monthly users. Clear plans to settle a $315 million accrued partnership liability in Q3, which will result in negative free cash flow for that quarter. The company holds $959 million in liquidity.