Full-Time

National Retention Specialist

Posted on 2/3/2025

Tricon Residential

Tricon Residential

501-1,000 employees

Social Impact
Real Estate

Compensation Overview

$45.9k - $68.8kAnnually

Junior, Mid

Orange, CA, USA

Category
Real Estate
Real Estate Property Management
Required Skills
Customer Service

You match the following Tricon Residential's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Excellent Customer Service skills required
  • Extremely organized
  • Detail oriented
  • Must be able to deal with situations and issues proactively and persistently
  • Excellent written and verbal communication skills required
  • Ability to work well using office electronic tools and basic accounting and math skills
  • High school diploma or GED
Responsibilities
  • Prepare and distribute lease renewal packages
  • Educate and influence Residents about their renewal options
  • Follow up with Residents to ensure they have received and understand their renewal offers
  • Coordinate property inspections
  • Verify compliance with Renter’s Insurance requirements
  • Facilitate successful lease renewals
  • Collaborate with team to achieve Tricon’s desired monthly retention goals
  • Work to retain residents and reduce turnover by communicating with residents thoroughly and in a timely manner
  • Review all reports and systems to ensure all eligible residents with upcoming lease expirations are communicated with appropriately
  • Review all Month to Month residents to confirm they are being charged necessary fees
  • Work with appropriate market teams to schedule any necessary property inspections
  • Review price/term negotiations with supervisor for their approval
  • Promote and sell any additional services Tricon is offering at lease renewal
  • Verify residents are compliant with current renter’s insurance, utility, city code, and Tricon policy requirements
  • Review all systems for Lease Expirations, Base Rent, Occupants, Uploads, and Lease Charges for accuracy
  • Audit all completed renewals for accuracy
  • Report weekly progress on Renewals to Team Lead
  • Manage Notice to Vacate process by communicating effectively with residents
  • Adhere to Tricon’s Standards of Service in all interactions and touchpoints through the renewal process
Desired Qualifications
  • Prior Property Management experience is preferred
  • Knowledge of Yardi preferred

Company Stage

IPO

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1988

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for single-family rentals in the U.S. Sun Belt benefits Tricon.
  • Sustainability initiatives attract environmentally conscious investors and tenants.
  • Build-to-rent communities offer strategic expansion opportunities for Tricon.

What critics are saying

  • Blackstone's acquisition may face backlash from tenant advocacy groups.
  • Legal scrutiny over the acquisition deal could impact Tricon's reputation.
  • Rising market rents in key areas may pressure tenant affordability and satisfaction.

What makes Tricon Residential unique

  • Tricon focuses on single-family rentals in the U.S. Sun Belt and Canadian apartments.
  • The company integrates smart home technology to enhance tenant experience.
  • Tricon is committed to sustainability, exceeding targets from 2020 to 2022.

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Benefits

Flexible Work Hours

Professional Development Budget

Mental Health Support

Wellness Program