Commercial Lines Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firm in the US, is adding a Commercial Lines Account Manager to their team in Totowa, NJ. 

Job Summary:

Commercial Insurance Account Managers are responsible for client servicing, retention and marketing. The Account Manager serves as the direct link between the insurance agency and the existing client, managing day-to-day affairs and ensuring customer satisfaction.

Further, the Account Manager is responsible for the monitoring of all aspects of the insurance client, which include marketing, coverage, daily service requests, addition & deletion of insurable equipment/autos and certificates of insurance. The representative is required to answer customer’s calls and correspondence regarding the insurance company’s products and questions. The questions may involve new policies, cost or existing customer policies. The critical role of the Account Manager is to see that the customer’s problems/needs or questions are resolved satisfactorily and efficiently. The Account Manager is required to review all customer’s insurance policies to make sure appropriate coverage has been purchased, that no gaps in coverage exist, that all schedules for auto & equipment are included, and that all questions regarding coverage, subcontractor coverage, certificates, equipment & auto changes, project specific insurance policies (i.e railroad protectives, OCP’s and Pollution) are addressed. Any claims questions should be directed to the Claims Department with Management included in the notification.

Responsibilities:

As a Commercial Insurance Account Manager, you will be expected to:

• Develop and maintain good working relationships with clients, carriers & wholesalers
• Introduce new products and promote them through regular visits and communication with intermediaries
• Consult on the most effective coverage for a particular need
• Deliver exceptional customer service by responding swiftly to inquiries and concerns from clients
• Liaise with colleagues to keep your knowledge of new and existing products up to date
• Keep up to date with current market conditions and competitors’ products
• Monitor and report on performance against agreed sales targets, (which at a more senior level can include monitoring the performance of other sales staff)
• Ensure compliance with State and Federal regulations for client’s field of business
• Work with underwriters to amend policies where necessary in order to meet client’s demand

Requirements: 

You will need to exhibit the following:

• AMS360 experience strongly preferred
• Excellent communication, interpersonal skills, and relationship management skills
• An interest in meeting new people
• Strong sales and negotiation skills
• Exceptional customer service skills
• A results-driven approach to work in order to meet targets
• Strong presentation skills
• Numeracy, especially the ability to analyze and interpret statistical data
• Attention to detail and accurate record keeping
• Integrity, sincerity and discretion
• The ability to develop and deliver innovative ideas
• Excellent time management skills and self-motivation
• Team working skills