Full-Time
Business Analyst
Change Connect
No salary listed
Markham, ON, Canada
Hybrid
Hybrid role based in the Greater Toronto Area.
Category
 Business & Strategy (1) |
|---|
Required Skills
LLM
Market Research
Quantitative Research
CRM
HubSpot
Data Analysis
Requirements
- Ability to read and navigate technical documentation, follow system integration guides, and write effective prompts for AI systems.
- Comfort working with AI-powered tools and platforms.
- Ability to support the use and administration of customer relationship management platforms such as HubSpot by maintaining data accuracy, logging activities, and helping generate pipeline or performance reports.
- Ability to extract and interpret customer relationship management data for sales tracking, client segmentation, and revenue forecasting.
- Ability to support the evaluation or documentation of client technology tools, including identifying gaps, mapping current-state usage, and summarizing recommendations.
- Willingness to self-learn through technical documentation, instructional videos, and system resources to troubleshoot, configure, and contribute to AI and technology initiatives.
- Ability to document customer relationship management implementations and system changes, including maintaining records for visibility, progress reporting, and final handoff documentation.
- Willingness to sign a Non-Disclosure Agreement prior to commencing employment.
- Reference and background checks may be required as part of the hiring process.
Responsibilities
- Draft business reports, summaries, and analytical write-ups to support strategic initiatives.
- Prepare presentation materials, briefing notes, and discussion documents for meetings.
- Organize information into summaries, tables, charts, or narrative explanations.
- Maintain internal documentation, including process notes, project updates, and research archives.
- Conduct qualitative and quantitative research on industry trends, competitors, and market opportunities.
- Summarize research findings into structured reports and briefs for internal and client use.
- Gather business information through interviews, document reviews, and secondary research.
- Identify key insights from data or research and translate them into actionable recommendations.
- Assist with project planning activities, including preparing agendas, notes, and follow-up documentation.
- Track progress on ongoing initiatives and help prepare status updates.
- Coordinate between team members by gathering information and organizing project materials.
- Contribute to project reports, timelines, and overall documentation.
- Support cross-functional team discussions to understand current workflows and challenges.
- Document existing processes and outline opportunities for refinement or clarification.
- Participate in brainstorming sessions and capture recommendations and follow-up actions.
- Prepare process summaries and improvement suggestions for management review.
- Communicate with team members to gather information for reports and research tasks.
- Liaise with clients and internal team members in a professional and responsive manner.
- Collaborate with different departments to compile insights and validate findings.
- Participate in team meetings and contribute ideas and observations.
- Maintain customer relationship management data accuracy and log activities.
- Assist in generating pipeline or performance reports.
- Support the evaluation and documentation of technology tools used by clients.
- Assist with website content updates and minor page edits when needed.
- Document customer relationship management implementations and system changes for visibility, progress reporting, and final handoff.
Desired Qualifications
- Basic familiarity with website management platforms.
- Experience supporting AI-powered tool development.
- Familiarity with coding or scripting at any level.