Full-Time

Senior Customer Success Manager

Posted on 6/18/2024

Cobalt

Cobalt

201-500 employees

Pentest as a Service with global talent marketplace

Cybersecurity

Senior

Reading, UK

Required Skills
Sales
Communications
Salesforce
Requirements
  • 2-4 years of relevant experience, preferably in SaaS and cybersecurity
  • 2+ years of experience working in cybersecurity
  • Based in the UK
  • Have prior experience working for a US based company, while supporting an EMEA based book of business
  • Demonstrated experience effectively engaging with C Level Executives
  • Prior experience owning customer renewals
  • Ability to work closely with sales counterpart to identify expansion and grow customers
  • Ability to cover various time zones occasionally
  • Ability to prepare and deliver Executive Business Reviews
  • Experience with Salesforce
  • Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
  • Strong written and verbal communication
  • A proven track record of delivering results to your customers
  • Drive, no one needs to push you to excel; it’s just who you are
  • Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
  • Ability to thrive in a distributed and fast-paced environment
  • A strong desire to help and serve our customers: They win, so you win!
Responsibilities
  • Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Develop, prepare and nurture customers for advocacy
  • Build successful security testing programs for our customers
  • Monitor day-to-day service execution and customer satisfaction
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
  • Manage the annual renewal process for customers to ensure uninterrupted product usage
  • Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers
  • Advocate customer needs and issues cross-departmentally
  • Provide ongoing training of our products and new features
  • Program manage account escalations and resolve them in a timely manner
  • Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
  • Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

Cobalt provides a Pentest as a Service (PtaaS) platform that integrates a global marketplace of skilled security professionals into development workflows, fostering real-time collaboration for rapid risk remediation. This approach enables companies to harness top-tier security expertise on-demand, effectively accelerating the mitigation of vulnerabilities and enhancing the security of their software innovations. Working here offers exposure to leading cybersecurity technologies and practices, alongside a culture of collaborative innovation and a commitment to pushing the boundaries of security in the technology sector.

Company Stage

Series B

Total Funding

$37M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

13%