Simplify Logo

Full-Time

Customer Success Manager

Posted on 6/27/2024

Trustpilot

Trustpilot

1,001-5,000 employees

Online reviews platform for authentic feedback

Compensation Overview

$70kAnnually

+ Commission

Entry

Denver, CO, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • Experience in Customer Success, Account Management, Relationship Management in a SaaS company
  • Experience in a digital marketing environment
  • Professional communication skills
  • Highly organized, collaborative, and detail-oriented
  • Experience in building and maintaining relationships to mitigate churn and promote revenue growth
  • Professional leadership skills
  • Enthusiasm for technology and fast-growing SaaS companies
Responsibilities
  • Meet retention and renewal goals aligned with customer business outcomes
  • Stay current and develop new uses for Trustpilot's products and features
  • Promptly respond to and supervise pipeline, engagements, health, and risk alerts
  • Organize and run the renewal process for a book of business
  • Handle and address customer issues to increase satisfaction
  • Share achievement stories
  • Work alongside Sales, Marketing, Support, Product, and Customer Implementation teams

Trustpilot offers an online reviews platform focused on authentic feedback and transparent interactions, utilizing technologies to ensure the genuineness and transparency of user experiences.

Company Stage

Series E

Total Funding

$199.9M

Headquarters

København, Denmark

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

7%