Full-Time

Technical Support Engineer

Posted on 5/16/2024

Paragon

Paragon

51-200 employees

Embedded integrations platform for SaaS companies


Mid, Senior

Los Angeles, CA, USA

Required Skills
JavaScript
Communications
Requirements
  • 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment
  • Strong technical prowess with 2+ years coding, ideally in JavaScript
  • Experience working with APIs and API documentation
  • Excellent communication skills
  • Proactive problem-solver
  • Solid project management skills
Responsibilities
  • Directly engage with customers to accelerate their onboarding process
  • Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues
  • Drive initiatives aimed at improving customer adoption and product usability
  • Create and maintain technical documentation and training resources
  • Advocate for and implement solutions that enhance both the product and the customer experience

Paragon is a good place to work for those keen on playing a pivotal role in shaping the future of SaaS integrations. Focused on benefiting engineering teams, this company's platform significantly accelerates the deployment of native integrations with an array of pre-built connectors and advanced tools. Employees at this company experience a dynamic work environment that fosters creativity and technical skill enhancement, leveraging their competitive advantage of managed authentication processes and robust monitoring tools.

Company Stage

Series A

Total Funding

$15.7M

Headquarters

Los Angeles, California

Founded

2019

Growth & Insights
Headcount

6 month growth

8%

1 year growth

30%

2 year growth

304%