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Full-Time

Bilingual Associate Membership Specialist – New Grad

Rosetta Stone

Updated on 7/17/2024

IXL Learning

IXL Learning

501-1,000 employees

Personalized K-12 educational technology platform

Data & Analytics
Education

Entry

Harrisonburg, VA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Salesforce
Customer Service
Requirements
  • Bachelor’s Degree
  • Bilingual in English and Spanish, both verbal and written
  • Some experience in customer service, edtech or education preferred
  • Energetic, positive, mature person who works well independently and as part of a team
  • Excellent verbal and written communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
Responsibilities
  • Provide exceptional service and support to prospective customers, both in English and Spanish
  • Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
  • Effectively communicate key product features and benefits to customers via phone and email
  • Process customer credit card payments
  • Initiate customer transfers to technical or customer support staff
  • Complete related projects successfully and promptly

IXL Learning offers a personalized K-12 curriculum in math, language arts, science, social studies, and Spanish, utilizing real-time analytics and individualized guidance to tailor learning experiences for students. The platform incorporates technology to provide real-time diagnostic tools, ultimately enhancing learning outcomes.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

16%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days