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Full-Time

Customer Success Manager

Scale

Confirmed live in the last 24 hours

Affinity

Affinity

201-500 employees

AI-driven relationship management and analytics

Food & Agriculture
Data & Analytics
Cybersecurity
AI & Machine Learning

Compensation Overview

$55.5k - $66.5kAnnually

+ Commission

Mid

Remote in Canada

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 2-3 years of experience as a Customer Success Manager, Account Manager, or similar role.
  • Track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
  • Experience managing high volumes of accounts at scale, driving adoption and renewals.
  • Excellent interpersonal skills with a history of building strong business relationships.
  • Influential communicator with experience presenting to large and small audiences.
  • Proficient in organization, account prioritization, and time management.
  • Ability to orchestrate cross-functional resources to ensure client success.
  • Excitement for the startup environment and willingness to contribute to scaling the customer success team.
Responsibilities
  • Manage a large and global portfolio of customers including CRM workflow support, renewal risks, and revenue expansion opportunities.
  • Leverage high-touch and one-to-many tactics to drive positive customer outcomes and enable users to further leverage the platform.
  • Take a data-first approach to designing and implementing user engagement strategies at scale.
  • Mitigate risk by proactively identifying and flagging churn risk early within contract cycle.
  • Maintain a deep understanding of the product and make workflow recommendations to drive adoption and engagement.
  • Work cross-functionally to provide effective and productive customer engagements.
  • Identify and target customers not maximizing Affinity to drive up monthly active users and seat expansion.
  • Inform and influence the overall scale strategy as the voice of the customer.

Affinity.co leverages artificial intelligence to analyze and manage professional relationships by centralizing and interpreting data from emails, calendars, and external sources. This technological approach ensures an organized, updated view of relationship networks, which can greatly enhance networking and business opportunities. As a specialist in AI-driven relationship management, working here means contributing to cutting-edge technology that shapes how businesses connect and thrive in their industries.

Company Stage

Series C

Total Funding

$133.5M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

3%

2 year growth

0%

Benefits

Daily lunches

Commuter passes

Flexible PTO

Free events

Health insurance