Senior Representative

AAA Club Alliance (ACA) is hiring for a Senior Representative to join our HR Shared Services team! The Senior Representative is responsible for performing administrative, moderately complex transactional, and data/records management activities in support of Associate onboarding and other HR functions. The main area of responsibility is to serve as a resource to management and employees in supporting onboarding and operational activities.

This position offers a work-from-home schedule, however, the selected candidate must reside within a commutable distance to our Wilmington, DE office for on-site work as needed (2 days per week initially).

What We Offer:

• The starting base compensation for this position is: $16.10-$37.58/hourly*
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Tuition Reimbursement and Professional Certification Opportunities
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities:

• Processes onboarding transactions in Workday such as, but not limited to, updating, and editing personnel data, manual hires, etc. Audits new hire data for accuracy.
• Conducts onboarding process for incoming Associates including initiating and monitoring pre-employment screening.
• Serves as a resource for candidates and new hires.
• Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).
• Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy.
• Serves as a mentor to less experienced HR Shared Services team members (Tier 1)
• Participates on Human Resources and/or company-wide project teams.
• Other duties as assigned.

Minimum Qualifications:

• Associate’s degree in HR or equivalent experience required; Bachelor’s degree a plus
• PHR preferred
• 3+ years of experience in human resources administration
• trong written and verbal communication skills; able to communicate with tact and diplomacy.
• Ability to coach others.
• Ability to collaborate and work as a member of a team.
• Ability to listen and understand information presented through spoken or written words, as well as, convey information effectively to others
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Ability to maintain up-to-date knowledge and understanding of various Federal, State and Local labor laws and other Human Resources related topics.
• Proficient in Microsoft Office and experience with case management technology and Workday transactions preferred

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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