Customer Success Manager
Posted on 3/31/2023
Burlingame, CA, USA
Experience Level
Desired Skills
  • 3+ years project management experience
  • Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
  • BS degree in business, technology or related field
  • Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
  • Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
  • Excellent written and oral communication skills
  • Meaningful work to improve healthcare
  • Competitive compensation
  • Exceptional benefits, including medical, dental and vision, FSA
  • 401k with company matching
  • Generous vacation policy
  • A hybrid work schedule (2 days in office & 3 days work from home) (Note: If the position is designated as REMOTE it will stay REMOTE)
  • Modern open office in beautiful San Mateo, CA Los Angeles, CA & San Diego, CA
  • Subsidized gym membership
  • Catered, free lunches
  • Parties, picnics, and wine-downs
  • Free parking
  • Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support
  • Manage coordination, tracking and reporting of all things related to customer projects
  • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams
  • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.)
  • Own customer operations project management processes, tools, reference materials and cross functional usage
  • Monitor project status and success throughout the entire project lifecycle
  • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders
  • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team
  • Identify, define and execute process improvements in line with department needs and organizational goals
  • Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects
Desired Qualifications
  • Strong bias for action and collaboration and well developed sense of urgency
  • Strong curiosity and ability to correlate data from many sources
  • Professional and respectful demeanor in a relaxed work environment
  • Detail oriented, self‐starter with proven track record of execution and results
  • Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
  • Advanced presentation skills; comfortable presenting to multiple audiences
  • Ability to establish rapport with multiple client stakeholders
  • Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
  • Demonstrated ability to conceptualize, manage and prioritize multiple projects
  • Prior startup experience a plus

51-200 employees

AI-Powered Technology for Value-Based Care
Company Overview
Apixio is using Artificial Intelligence to change the way healthcare is measured, care is delivered, and discoveries are made.
  • Compensation - Competitive salary, 401k match, and stock options
  • Health insurance - Exceptional medical, dental, and vision coverage
  • Career development - Annual stipend for professional events and education
  • Health & Wellness - Annual stipend for health and wellness programs
  • Time off - Generous vacation policy, paid holidays, and parental leave
  • Grub - Catered lunches, healthy snacks, and refreshing drinks
  • Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service
  • Events - Team parties, outings, employee recognition, and happy hours
Company Core Values
  • Collaboration
  • Passion
  • Curiosity
  • Resourcefulness
  • Customer Focus