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Full-Time

Advisory Customer Success Manager

Commercial

Confirmed live in the last 24 hours

Stripe

Stripe

5,001-10,000 employees

Online payment processing and financial infrastructure

Financial Services
Data & Analytics

Senior

Chicago, IL, USA

Category
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Segment
Requirements
  • 5+ years experience in a client-facing role
  • Strong business sense
  • Track record of leading technical conversations
  • Strong analytical skills
  • Strong operating rigor
  • Strong business presence
  • Capability to work well with a wide range of people
  • Motivation and flexibility
Responsibilities
  • Help scope, build, and execute processes to operate at scale with users across the Commercial segment
  • Manage overall account health of Commercial customers via proactive outreach and operational support
  • Serve as a trusted payments and product advisor to managed customers
  • Monitor a scaled book of customers and implement proactive interventions

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

15%

2 year growth

11%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.