Customer Service Specialist

Job Summary:

The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information. 

Duties & Responsibilities:

• Attending ANZ shared inbox and addressing customers’ requests 
• Process and confirm sales orders placed by customers in the region in compliance with company policies
• Resolve order pricing discrepancies
• Check product availability and communicate with customer or sales team.
• Coordinate shipments with Logistic team
• Initiate new customer set-up in ERP
• Complete New Customer Application in Salesforce
• Process customer returns (RMA) per company policies, and address customer complains
• Support sales team members for samples and supplies
• Coordinate Customers invoicing and crediting with the Finance team as per Manual Credit and invoicing process
• Co-ordination with finance request for pro-forma invoices for prepaid accounts
• Upload supplier Invoices in Coupa 
• Initiate the setup of New Vendors 

Minimum & Preferred Qualifications and Experience: 

Minimum Qualifications:

• Two or more years of customer service experience in an instrument company (preferable medical devices);
• Prior experience with manufacturing and distribution;
• Must have had experience with an ERP system entering orders;
• Must have experience handling multiple calls using an ACD system;
• Must be proficient in Outlook, Word, Excel, PowerPoint, and Access;
• Must possess excellent organizational, communication, and writing skills;

Preferred Qualifications:

Not Applicable;

Education:

High School diploma or GED is required.

This position primarily works in an office environment. It requires frequent sitting, standing and walking.  Daily use of a computer and other computing and digital devices is required.  May stand for extended periods when facilitating meetings or walking in the facilities.  Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. 

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.  Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

Masimo is proud to be an EOE/, M/F/D/V, and we are committed to Diversity at every level