Customer Success Engineer
Posted on 2/9/2024
INACTIVE
Algolia

501-1,000 employees

AI-powered search and discovery platform
Company Overview
Algolia stands out as a global leader in AI search and discovery, serving over 17,000 customers including renowned brands, and handling an impressive 1.75 trillion search requests annually, four times more than several major search engines combined. The company's hyper-scalability is demonstrated by its ability to manage over 100,000 search interactions per second during peak times, such as Black Friday, without any service interruption. With a 382% ROI and a payback period of less than six months as reported by Forrester Consulting, Algolia offers a robust, reliable, and efficient platform for businesses to enhance their search and discovery experiences.
AI & Machine Learning
Consumer Goods
Data & Analytics

Company Stage

Series D

Total Funding

$334.8M

Founded

2012

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

20%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
PHP
Python
JavaScript
Git
Ruby
Java
Salesforce
iOS/Swift
REST APIs
Objective-C
Web Development
Android Development
CategoriesNew
Software Engineering
Requirements
  • Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
Responsibilities
  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
  • Manage a diverse and complex scope of support issues across multiple client engagements
  • Work across the organization and escalate as necessary for confirmation of solutions or other options
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues
  • Submit software bug reports to the Engineering team for problems needing attention
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks
  • Provide guidance on how to optimize the use of their environment
Desired Qualifications
  • Familiarity with iOS & Android platforms
  • Experience supporting open-source projects & their GitHub communities
  • Experience with Shopify, Magento, and Salesforce.com
  • Spanish speaking is a plus