Job Posting Title:
Senior Clinical Operations Supervisor
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Hiring Department:
Department of Psychiatry
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue Until Aug 31, 2026
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Location:
AUSTIN, TX
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Job Details:
General Notes
The Senior Clinical Operations Supervisor will work as part of an interdisciplinary, team-based program that cares for patients enrolled in the Texas Child Health Access Through Telemedicine (TCHATT) program at Dell Medical School. TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services.
This is a state funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women.
Purpose
The Senior Clinical Operations Supervisor will support TCHATT through strategic planning, project management, data review, technical assistance, and staff supervision to ensure compliance with internal and external program goals. The ideal candidate will have a strong background in program management, strategy, data evaluation, and communication, with a passion for delivering high-quality, customer-focused programs.
Responsibilities
Oversee development of policies, processes, workflows, dashboards, training materials, and other assets to ensure clinical operations effectiveness. Review, analyze, and interpret data to make informed decisions that guide operational strategy. Utilize data insights to improve overall efficiency across program functions. Recommend and develop sustainable and scalable changes. Coordinate and provide project management support across teams to ensure implementation and monitor effectiveness of data-driven strategies. Establish and monitor internal performance goals and expectations.
Manage high-risk, high-cost projects involving multiple internal and external stakeholders. Develop program strategies and monitor metrics to ensure alignment with TCMHCC goals. Determine clinical operations priorities, develop workflows, and set tasks that align with TCMHCC performance goals and expectations. Uses findings to collaborate with clinical staff, leadership, administrators, and stakeholders to inform strategic planning. Develop, champion, and ensure compliance with organization’s program management methodology, tools, and techniques.
Provide direct supervision to the clinical operations team. Recruit, hire, train, supervise, and evaluate employees, developing promotion pathways and identifying professional development opportunities aligned with employee career goals and program needs.
Serve as the technical expert for the effective utilization, optimization, and implementation of technology platforms. Provide strategic guidance on platform capabilities, ensure alignment with organizational goals, and lead initiatives to enhance system performance and user adoption. Provide technical support during system upgrades and ongoing issue resolution.
Represent program and Dell Medical School to key external stakeholders, including leaders in medical, non-profit, government, and education sectors. Attend professional conferences and meetings, author and deliver presentations, write reports, and conduct trainings.
Complete special projects and other duties as assigned.
Required Qualifications
Bachelor’s degree in psychology, education, or a related field, and at least three years of professional experience in program management or service coordination.
At least two years of experience leading a professional team.
Experience working in a multidisciplinary setting.
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, Calendly.
Strong communication, technological, analytical, and problem-solving skills.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Master’s degree in psychology, education, or a related field.
Bilingual in English and Spanish.
Experience working in high-level administrative or operational leadership in K-12, medical, non-profit, or mental health settings.
Experience developing, scaling, and sustaining technology-focused product or service, preferably related to telehealth.
Knowledge of state and federal policies, agencies, and/or resources related to pediatric mental health.
Knowledge of national, state, and local mental health policy and providers.
Knowledge of best practices in project management and program improvement.
Experience writing and monitoring grants and contracts.
Knowledge of HIPPA and FERPA regulations related to student services and mental health.
Experience in program evaluation.
Knowledge of telehealth technical products, services, and best practices for pediatric mental health service delivery.
Salary Range
$75,000 + depending on qualifications
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity
Occasional weekend, overtime, and evening work to meet deadlines
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
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