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Technical Support Engineer (Remote)
Posted on 4/12/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Linux/Unix
Management
Operating Systems
Splunk
Requirements
  • 2+ years of customer support, technical support, system administration or related customer facing role
  • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
  • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
  • Ability to learn new technologies quickly
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  • Ability to work independently with little direct supervision and as a part of a team
  • Outstanding analytical and organizational abilities
  • Ability to remain calm, composed and articulate when dealing with tough customer situations
Responsibilities
  • Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service
  • Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation
  • Identify and escalate priority issues that need immediate attention
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
  • Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
  • Create process or troubleshooting documentation in the support knowledge base
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
Desired Qualifications
  • Experience supporting Kernel level security solutions
  • Experience supporting hybrid environments
  • Experience supporting security applications such as AV, VPN, Firewall, proxy
  • Linux troubleshooting experience a plus
  • Experience with Splunk
  • Experience with troubleshooting Windows and Mac
  • MCP or higher a plus
Crowdstrike

1,001-5,000 employees

Enterprise Security Platform
Company Overview
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
Benefits
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Core Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment