Full-Time

Engagement Manager

Advisory Services

Confirmed live in the last 24 hours

Miro

Miro

1,001-5,000 employees

Visual collaboration platform for team projects

Consumer Software
Enterprise Software

Senior

London, UK

Category
Management Consulting
Consulting
Requirements
  • 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with fortune 500 clients
  • 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements
  • Strong background in change management, with the ability to navigate and lead organizational transformations
  • Proven ability to influence stakeholders at all levels, building strong relationships, managing risks and escalations, and ensuring company-wide commitment
  • Ability to frame business problems and communicate insights with a bias towards action
  • Ability to identify organizational blocks to co-creation and collaboration, and provide recommendations to systemically address them
  • History of building repeatable processes and dealing with ambiguity
  • Strong written and verbal communication skills, executive level presence and experience working in a client advisory role
  • Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority
  • Miro platform experience a plus
Responsibilities
  • Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services
  • Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment
  • Lead customer discovery workshops in order to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value
  • Be accountable for the team attainment of key metrics and outcomes including: services bookings, services inclusion rate, and customer satisfaction
  • Provide Advisory Services Consultants with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
  • Where appropriate and required for Customer Success, provide direct oversight to project teams during the full lifecycle of the engagement
  • Manage multiple strategic clients simultaneously
  • Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
  • Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts
  • Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation
  • Identify and implement strategic changes in the team to generate efficiencies and drive better customer experiences while helping customers realize business impact and value through their usage of Miro
  • Contribute to the development of professional services offerings and delivery methodologies
  • Develop a strong understanding of the Miro platform and remain current on related features

Miro provides a visual collaboration platform that helps teams manage projects, design products, and solve real-world problems in a digital workspace. The platform includes tools and templates for brainstorming, planning, and executing projects, making it especially useful for remote teams with its real-time visualization features. Miro stands out from competitors with its user-friendly interface and support for agile practices, which helps teams align their efforts and accelerate their time to market. The company operates on a subscription model, allowing continuous investment in product improvements and fostering a community where users can share workflows and projects.

Company Stage

Series C

Total Funding

$463.8M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Miro's AI-powered Innovation Workspace streamlines idea transformation into actionable plans.
  • Integration with Adobe Express enhances design capabilities within Miro's platform.
  • Acquisition of Uizard boosts Miro's AI-driven design tool offerings.

What critics are saying

  • Emerging startups with similar tools may erode Miro's market share.
  • Competitors' AI features could overshadow Miro's recent advancements.
  • Economic downturns may reduce enterprise spending on subscription services.

What makes Miro unique

  • Miro's infinite canvas supports diverse team activities like workshops and product design.
  • The platform's user-friendly interface enhances agile practices for faster market delivery.
  • Miro's community-driven approach allows users to share workflows and frameworks.

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Benefits

Excellent Medical, Dental + Vision health benefits

Competitive salaries + Flexible time off

401k matching + Competitive equity package

Free lunches + Office snacks

Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

Distributed team across offices globally