Full-Time

Engagement Manager

Advisory Services

Confirmed live in the last 24 hours

Miro

Miro

1,001-5,000 employees

Visual collaboration platform for teams

Consumer Software
Enterprise Software

Senior

London, UK

Category
Management Consulting
Consulting
Requirements
  • 5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with fortune 500 clients
  • 2+ years of experience operating in a pre-sales environment, shaping and scoping large and complex services engagements
  • Strong background in change management, with the ability to navigate and lead organizational transformations
  • Proven ability to influence stakeholders at all levels, building strong relationships, managing risks and escalations, and ensuring company-wide commitment
  • Ability to frame business problems and communicate insights with a bias towards action
  • Ability to identify organizational blocks to co-creation and collaboration, and provide recommendations to systemically address them
  • History of building repeatable processes and dealing with ambiguity
  • Strong written and verbal communication skills, executive level presence and experience working in a client advisory role
  • Demonstrated ability to lead and manage projects with cross-functional partners and customers, yielding influence without direct authority
  • Miro platform experience a plus
Responsibilities
  • Act as an advisor for positioning Professional Services with customers, ensuring that Sales and Customer Success understand our offerings and can articulate the value of services
  • Own pre-sales activities such as customer discovery, solutioning, and proposal development for Professional Services, working cross-functionally to gain alignment
  • Lead customer discovery workshops in order to articulate the business value of Miro, and develop the estimated delivery scope and effort required to realize that value
  • Be accountable for the team attainment of key metrics and outcomes including: services bookings, services inclusion rate, and customer satisfaction
  • Provide Advisory Services Consultants with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
  • Where appropriate and required for Customer Success, provide direct oversight to project teams during the full lifecycle of the engagement
  • Manage multiple strategic clients simultaneously
  • Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
  • Navigate and engage within our partner ecosystem, where partners may simultaneously work with you around a common set of accounts
  • Proactively identify and mitigate risks to customer success, be it through the addition of new features and services, strategy & planning, or escalation
  • Identify and implement strategic changes in the team to generate efficiencies and drive better customer experiences while helping customers realize business impact and value through their usage of Miro
  • Contribute to the development of professional services offerings and delivery methodologies
  • Develop a strong understanding of the Miro platform and remain current on related features

Miro offers a visual collaboration platform that enables teams to work together more effectively on projects and product design. The platform functions as a digital workspace where users can brainstorm, plan, and execute projects using various tools and templates. It supports real-time data visualization and diagramming, making it especially useful for remote teams. Miro stands out from competitors with its user-friendly interface and a comprehensive suite of features that cater to agile practices, helping teams align their efforts and accelerate their time to market. The company's goal is to enhance collaboration and innovation among teams of all sizes, providing a subscription-based service that allows continuous improvement of its offerings.

Company Stage

Series C

Total Funding

$463.8M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Miro's acquisition of Uizard enhances its AI-driven design tool offerings.
  • The integration with Adobe Express can increase user engagement and retention.
  • Recognition at the 2023 DevPortal Awards highlights Miro's strong developer community.

What critics are saying

  • Emerging startups with similar tools could erode Miro's market share.
  • Competitors' AI features may overshadow Miro's recent advancements.
  • Potential data privacy concerns with AI features could lead to regulatory scrutiny.

What makes Miro unique

  • Miro's platform offers an infinite canvas for diverse team collaboration.
  • The platform integrates with Adobe Express, enhancing design capabilities within the workspace.
  • Miro's user-friendly interface supports agile practices, making it ideal for remote teams.

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Benefits

Excellent Medical, Dental + Vision health benefits

Competitive salaries + Flexible time off

401k matching + Competitive equity package

Free lunches + Office snacks

Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

Distributed team across offices globally