Compensation Overview

Position Title: IT Support Specialist II - Infrastructure

Department: Technology

Employment Type: Full-time

Location: New York

Overview

KBRA (KBRA Holdings, LLC.) is seeking an IT Support Specialist II - Infrastructure to join our growing technology team in the New York office. This role will carry the primary responsibilities of supporting this office as well as the rest of our company remotely when needed (6 offices globally, 500+ employees). This is a hybrid role, which will require 3 rotational days in the office with the other 2 days being remote. Occasional travel to our PA & MD offices may be required.

About the Job

You will be one of our on-site technicians responsible for the day-to-day support in our NYC office. You will assist with onboarding/offboarding employees, workstation setups, video conference setups, and overall IT support troubleshooting. You will act as first level support for KBRA, whether our users are remote or on-site. You will maintain our internal IT Support ticket queue and be responsible for immediately routing all tickets to their appropriate team(s) when escalation is required. You will also be willing to participate in a rotational on-call support schedule (remote).

About You

You can work in a fast-paced and dynamic environment with minimal supervision. Excellent interpersonal and communication skills. Detail oriented. Strong problem solving, analytical, communication skills and have working experience and familiarity with the following processes, technologies & qualifications:

• Four (4) or more years of experience working in IT support in a corporate environment required
• Computer Science Degree/ and/or equivalent work experience is required
• Windows 10/11 installation & troubleshooting experience required
• Microsoft Office 365 experience is required
• Active Directory experience and understanding of Group Policy, DNS, DHCP required
• Strong understanding of basic networking/system troubleshooting required
• Strong understanding and experience with ticketing systems/escalation protocols required
• MacOS/MacBook support experience a plus
• MDM/VPN/Microsoft Intune experience a plus
• Vendor/Project Management experience a plus
• Familiarity with security applications and processes are most helpful.

Salary Range:

The anticipated annual base salary range for this full-time position is $80,000 - $90,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

Benefits:

• Competitive benefits and paid time off
• Paid family and disability leave
• 401(k) plan, including employer match (100% vested)
• Educational and professional development financial assistance
• Employee referral bonus program
• Cell phone reimbursement

About Us:

KBRA is a full-service credit rating agency registered in the U.S., the EU and the UK, and is designated to provide structured finance ratings in Canada. KBRA’s ratings can be used by investors for regulatory capital purposes in multiple jurisdictions.

More Info:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

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