Full-Time

Integration Specialist

Confirmed live in the last 24 hours

WeInfuse

WeInfuse

11-50 employees

Web-based management for infusion centers

Enterprise Software
Healthcare

Compensation Overview

$70k - $75kAnnually

Junior, Mid

No H1B Sponsorship

Austin, TX, USA

Hybrid position based in Austin.

Category
Backend Engineering
IT & Support
Software Engineering
Requirements
  • Bachelor's degree, required
  • 2+ years of experience with web application support in a technical helpdesk or customer support environment
  • Proven track record of achieving and exceeding measurable goals
  • Must be detail-oriented, organized, and able to multi-task and manage multiple projects at once
  • Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
  • Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
  • Excellent computer skills: Google Suite and all Microsoft Office Applications
  • Able to work independently (but understand we won’t leave you on an island)
Responsibilities
  • Learn and understand the infusion center and pharmacy healthcare models
  • Maintain a working knowledge of WeInfuse products and associated platforms, integrations, and systems
  • Support and lead testing calls when establishing new integration connections with client teams to ensure integrations are working as expected and client workflow requirements are met
  • Collaborate with our integration partner and other stakeholders, including clients and EHR integration teams, during the integration setup process to ensure effective communication between all parties, track project status, and ensure project timelines are met
  • Manage the data cleanup process to ensure existing data across WeInfuse and client EHRs are mapped correctly as part of the integration setup process
  • Provide effective and accurate technical integration onboarding guidance and ongoing support for customers across multiple channels (phone calls, emails, desktop sharing, etc) in a timely and professional manner
  • Monitor integration logs and proactively identify and troubleshoot potential issues for existing integration connections
  • Collaborate with the Client Success and Software Engineering teams to identify bugs and provide feedback
  • Identify and maintain standard responses for often-encountered integration issues and documentation gaps
  • Provide excellent client service with friendly, professional responses
  • Go beyond your comfort zone when needed

WeInfuse provides a web-based application specifically designed for infusion centers that administer specialty biologic medications. This application centralizes and streamlines various management tasks, including scheduling, inventory management, billing, and compliance tracking, which are essential for the efficient operation of these healthcare facilities. By addressing the challenges faced by infusion centers, WeInfuse enhances operational efficiency and reduces administrative burdens, ultimately leading to improved patient care. Unlike its competitors, WeInfuse focuses exclusively on the unique needs of infusion centers, offering a comprehensive solution that helps clients optimize their operations and reduce costs. The company's goal is to support the growing market for specialty biologic medications by providing a reliable tool that ensures better patient outcomes and a steady income through its subscription-based service.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Austin, Texas

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Tennr reduces manual data entry, boosting operational efficiency.
  • Integration with Annexus Health's AssistPoint improves patient access to financial assistance.
  • Collaboration with NeuroNet Pro expands WeInfuse's reach into neurology practices.

What critics are saying

  • Emerging AI-driven platforms like Tennr could challenge WeInfuse's market position.
  • Multiple partnerships may lead to data privacy concerns if not managed properly.

What makes WeInfuse unique

  • WeInfuse offers a comprehensive platform for infusion center management, streamlining operations.
  • The platform integrates with AI solutions like Tennr to automate data extraction and entry.
  • WeInfuse's partnerships enhance patient engagement and financial assistance processes for infusion centers.

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