VP – Customer Solutions

Blue Yonder Job Title:

VP, Customer Solutions

Similar Job Titles:

VP, Proof of Concept

VP, Pre-Sales

Location:

US - Remote

Dallas preferred

Overview 

Blue Yonder is seeking a strategic and dynamic Vice President, Customer Solutions to lead our Supply Chain Advisory Organization’s Demo, POC and Pilot team. This executive will be accountable for shaping and executing the end-to-end strategy that drives compelling customer engagements and accelerates deal closure by showcasing the transformative value of Blue Yonder.

The ideal leader will inspire and develop a high-performing team, foster cross-functional collaboration, and champion the Blue Yonder vision through impactful customer solutions that resonate with customer needs, industry trends and demonstrate value.

What You’ll Do: 

• Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots. 
• Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives. 
• Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI. 
• Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling. 
• Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success. 
• Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value. 
• Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance. 
• Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle. 
• Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered. 
• Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team. 
• Establish clear quarterly and annual goals and objectives for the team, regularly reviewing performance and facilitating continuous professional development. 
• Maintain a deep understanding of Blue Yonder’s product vision, roadmap, integration points, and future enhancements to ensure demos and pilots accurately reflect current and future capabilities. 
• Share best practices and educate customers on new Blue Yonder solutions to drive growth and success within their businesses. 

Who You Are: 

• Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector. 
• Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes. 
• Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences. 
• Customer-focused approach, with a track record of building long-term industry and client relationships. 
• Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks. 
• Demonstrated ability to recruit, develop, and retain high-performing teams. 
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies. 
• Deep knowledge of supply chain technologies, industry trends, and competitive landscape. 
• Analytical mindset with a focus on data-driven decision making and continuous improvement. 
• Understanding of global delivery models (e.g., follow-the-sun). 
• Expertise in the application of AI in supply chains and incorporating into all that we do
• Global experience with modern, native cloud solutions. 

Additional Responsibilities: 

• Refine and enrich customer solutioning processes to make them scalable, & industry-leading
• Develop, upskill, and grow a team of SMEs and domain specialists. 
• Integrate AI, data-driven decision-making and data science approaches into the customer solutioning process. 
• Execute the lifecycle of POC/pilots with clear success and acceptance criteria 
• Improve conversion rates of qualified customer solutioning opportunities and elevate win rates
• Institutionalize the customer solution process with rigor, automation and enhance execution capabilities. 
• Manage the intake/qualification process, ensuring strong contribution to the plan to win with critical success criteria
• Lead a global team, including team based in India, dispersed in EMEA and NA, building localized capabilities close to market needs.

#LI-REMOTE

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The salary range for this position is $164,396.00 to $250,802.00 USD

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.