Full-Time

Customer Success Manager

Updated on 4/25/2025

 impact.com

impact.com

1,001-5,000 employees

Partnership automation platform for businesses

Compensation Overview

$75k - $95k/yr

+ Variable Commission Plan

Mid, Senior

Columbus, OH, USA + 2 more

More locations: New York, NY, USA | Santa Barbara, CA, USA

Category
Customer Success
Sales & Account Management
Requirements
  • 3+ years of customer success/relationship experience, preferably B2B
  • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
  • Consistent track record of providing stellar support to customers
  • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
  • Professional communication skills
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Great conflict resolution skills
  • Excellent time management skills
Responsibilities
  • Deliver world-class support to our top clients
  • Maintain a balanced proactive/reactive relationship with your assigned accounts
  • Dedicated duties include account monitoring, regular check-ins, and relationship-building
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
  • Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
  • Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
  • Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
  • Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
  • Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Impact.com specializes in partnership automation within the digital marketing and advertising industry. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth. Unlike many competitors, Impact.com has a strong global presence with offices in major cities around the world, allowing them to offer localized support. Their primary goal is to help enterprises and large organizations scale their growth through effective partnership management, with a revenue model based on subscription fees for access to their SaaS platform.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$331.4M

Headquarters

Santa Barbara, California

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on influencer marketing drives demand for partnership management solutions.
  • AI-driven analytics enable deeper insights into consumer behavior for optimized strategies.
  • Expansion into B2B and niche markets broadens the client base for partnership platforms.

What critics are saying

  • Emerging competition from new platforms threatens impact.com's market share.
  • Complex data privacy regulations pose compliance risks and potential fines.
  • Economic uncertainties could lead to reduced marketing budgets impacting demand for services.

What makes impact.com unique

  • Impact.com offers a comprehensive partnership management platform for diverse partnership types.
  • The platform provides visibility across the entire consumer journey for optimized partnership value.
  • Impact.com has a global presence with offices in major cities worldwide.

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Benefits

Health Insurance

Dental Insurance

Unlimited Paid Time Off

Remote Work Options

Mental Health Support

Company Equity

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Parental Leave

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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