Full-Time

Customer Success Manager

Posted on 2/25/2025

 impact.com

impact.com

1,001-5,000 employees

Partnership automation platform for businesses

Compensation Overview

$75k - $95k/yr

+ Variable Commission Plan

Mid, Senior

Columbus, OH, USA + 2 more

More locations: New York, NY, USA | Santa Barbara, CA, USA

Category
Customer Success
Sales & Account Management
Requirements
  • 3+ years of customer success/relationship experience, preferably B2B
  • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
  • Consistent track record of providing stellar support to customers
  • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
  • Professional communication skills
  • Detail-oriented and able to efficiently prioritize tasks
  • Be a critical thinker and an inventive problem-solver
  • Great conflict resolution skills
  • Excellent time management skills
Responsibilities
  • Deliver world-class support to our top clients
  • Maintain a balanced proactive/reactive relationship with your assigned accounts
  • Dedicated duties include account monitoring, regular check-ins, and relationship-building
  • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
  • Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
  • Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
  • Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
  • Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
  • Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Impact.com specializes in partnership automation within the digital marketing and advertising industry. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Unlike many competitors, Impact.com offers a global presence with offices in major cities around the world, allowing them to provide localized support to their clients. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to their SaaS platform.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$331.4M

Headquarters

Santa Barbara, California

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing influencer marketing market projected to reach $22.3 billion by 2024.
  • Expansion into Asia-Pacific markets with increasing digital marketing spend.
  • Integration of e-commerce and partnership platforms enhances consumer engagement.

What critics are saying

  • Emerging competitors offering specialized or cost-effective solutions may erode market share.
  • Stricter data privacy regulations could increase compliance costs for impact.com.
  • Economic downturns in key markets may reduce marketing budgets and subscription revenue.

What makes impact.com unique

  • Impact.com offers a comprehensive partnership management platform for diverse partnership types.
  • The platform provides visibility across the entire consumer journey for optimization.
  • Impact.com has a global presence with offices in major cities worldwide.

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Benefits

Health Insurance

Dental Insurance

Unlimited Paid Time Off

Remote Work Options

Mental Health Support

Company Equity

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Parental Leave

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
Siang
May 17th, 2025
Bylines and articles - impact.com

impact.com bags win with game-changing affiliate partnership strategies at Malaysia Technology Excellence Awards 2025

Ghana News Agency
May 14th, 2025
BoG Governor calls for trust-based partnerships to accelerate fintech, digital initiatives

The Governor was speaking at the 3i Africa Policy Forum on the theme: "One Africa, One Market: Driving Innovation, Investment, and Impact for a Connected Future."

Yahoo Finance
May 14th, 2025
impact.com Announces Continued Growth in Q1 2025 Driven by Increasing Awareness that Partner-led Marketing is Helping Brands Build Trusting, Authentic Communities That Propel Performance

In the first quarter, impact.com demonstrated its position as the leading partnership management solution globally by welcoming hundreds of leading brands to the platform, announcing the return of its Partnerships Experience event, relentlessly investing in its products, and winning multiple awards across the international industry

Ghana News Page
May 8th, 2025
3i Africa Summit 2025- Shaping Africa's Financial Future Through Innovation, Investment, and Impact

3i Africa Summit 2025- shaping Africa's Financial future through Innovation, Investment, and Impact.

Chain Store Age
Apr 8th, 2025
Best Buy launches creator platform with shoppable storefronts

Best Buy is partnering with Impact.com, an affiliate, influencer and referral marketing platform, to support the Best Buy Creator program.

INACTIVE