Job Description:

1. Work with Headquarter technical support staff, develop after-sales handling plans for different customers and different products
2. Communicate with China customer service team and make service work plan of the repair center according to the customer’s schedule demand.
3. Communicate with China customer service team and share daily service progress and result data of the service center.
4. Daily  communication with China customer service team, arranging classification, labeling, packing and delivery of repaired products according to customers’ demands.
5. Daily follow up the inventory of spare parts in the warehouse, provide timely feedback to the China customer service team , ensure customers can prepare spare parts in advance.  Follow up the spare parts preparation plan, inbound time confirmation and etc.
6. Follow up the status of pending inbounded products for repair on a daily basis, and update the progress with China customer service team

Qualifications：

1. High level of responsibility，work accuracy，team player；
2. Relative work experience in consumer electronics repair
3. Familiar with the operation of overseas repair service center and have practical management experience；
4. Understanding the demand of Chinese cross-border e-commerce to overseas warehouses and service centers；
5. Good understanding of US logistics companies；
6. Proficiency in Microsoft Office Suite；
7. Experience in warehouse management；
8. Ability to drive forklift is preferred

美西维修中心维修主管岗位职责：

1. 针对新客户，与国内技术支持人员一起，参与制定不同客户和不同产品的售后处理方案。
2. 每日与国内客服人员沟通，按客户的时效要求，制定维修中心的维修工作计划。
3. 每日与国内客服人员沟通，共享维修中心日常的维修进度、结果数据。
4. 每日与国内客服人员沟通，按客户的要求，安排将维修好的产品分类，贴各种标签，打包发货。
5. 日常跟进物料在库情况，并制定物料需求明细，及时反馈给国内客服人员，以便客户及时准备物料，并跟进客户的物料准备计划、入库时间确认等
6. 日常跟进每日待维修产品的入库情况，及时共享给国内客服人员

任职要求：

1. 有责任心，工作细心，有团队意识；
2. 有相关消费类电子产品维修工作经验
3. 熟悉海外维修服务中心的运作方式，并有实际的管理经验；
4. 了解中国跨境电商的对海外仓及维修中心的需求；
5. 对美国物流公司有一定的了解；
6. 熟练运用Office办公软件的一些函数、公式；
7. 对仓储管理有一定的经验；
8. 会开叉车较好。