Jdl – Service Center Supervisor
Confirmed live in the last 24 hours
JD.com Inc

10,001+ employees

Authentic Products Delivered Today
Company Overview
JD.com, a Fortune Global 500 company, is China's largest retailer and the world's third-largest internet company by revenue, serving over 300 million customers with its vast product offering and commitment to quality and authenticity. The company's competitive advantage lies in its proprietary nationwide logistics network, which enables same- or next-day delivery to 99% of China's population, a service speed unmatched globally. With a strong focus on technical innovation, JD.com's team of scientists are developing solutions using big data, artificial intelligence, robotics, and other advanced technologies, positioning the company as a leader in shaping the future of retail.
Data & Analytics
Robotics & Automation
Venture Capital
Industrial & Manufacturing
AI & Machine Learning
Consumer Goods

Company Stage

Series B

Total Funding





Chaoyang, China

Growth & Insights

6 month growth


1 year growth


2 year growth

City of Industry, CA, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • High level of responsibility,work accuracy,team player;
  • Relative work experience in consumer electronics repair
  • Familiar with the operation of overseas repair service center and have practical management experience;
  • Understanding the demand of Chinese cross-border e-commerce to overseas warehouses and service centers;
  • Good understanding of US logistics companies;
  • Proficiency in Microsoft Office Suite;
  • Experience in warehouse management;
  • Ability to drive forklift is preferred
  • Work with Headquarter technical support staff, develop after-sales handling plans for different customers and different products
  • Communicate with China customer service team and make service work plan of the repair center according to the customer's schedule demand
  • Communicate with China customer service team and share daily service progress and result data of the service center
  • Daily communication with China customer service team, arranging classification, labeling, packing and delivery of repaired products according to customers' demands
  • Daily follow up the inventory of spare parts in the warehouse, provide timely feedback to the China customer service team , ensure customers can prepare spare parts in advance. Follow up the spare parts preparation plan, inbound time confirmation and etc
  • Follow up the status of pending inbounded products for repair on a daily basis, and update the progress with China customer service team