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2023 Associate WFO Project Coordinator Intern
Confirmed live in the last 24 hours
San Ramon, CA, USA
Experience Level
  • Rising college senior or above, pursuing an undergrad degree in Business or Project Management
  • Must be able to work out of the San Ramon, CA headquarters this summer
  • Be an active member of the WFO PM Organization and will support our effort to enhance our PM methodology, coordinating across multiple teams
  • The Intern will assist the wider WFO team in facilitating Five9's Project Management Methodology and practices to help coordinate all phases of the WFO implementation
  • The WFO PM team is in the process of reviewing it strategic processes and transitioning to a new Monday.com based PM model. The intern will have a chance to contribute and work on these strategic change initiatives
  • Process mapping and redesign
  • Maintaining and updating process documentation
  • Attending / shadowing project meeting
  • Supporting strategic change initiatives
Desired Qualifications
  • Experience with Monday.com
  • Experience with or understanding of WFO principles

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Core Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity