INACTIVE
Full-Time
Customer Success Manager
Posted on 4/8/2024
Open-source time-series database on PostgreSQL
Industrial & Manufacturing
Energy
Fintech
Compensation Overview
$80,000 - $90,000Annually
Junior, Mid
Remote in USA
Required Skills
Sales
Communications
Hubspot
Salesforce
Marketing
Requirements
- 2-4 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company
- Experience working with technical products is a plus
- Salesforce, Outreach, and Hubspot experience is a plus
- Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
- Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
- Exceptional communication skills, highly organized, collaborative, and detail-oriented
- Empathetic, positive attitude with a desire to help our customers reach their goals: you're passionate about making our customers look good!
- Results-driven mentality, with a bias for speed and action
- Ability to work well independently and remotely
Responsibilities
- Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
- Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health
- Uncovering opportunities for deeper engagement expansion opportunities
- Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)
- Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
- Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements
- Work with accounts of all sizes, from our largest customers to up-and-coming startups
Timescale offers TimescaleDB, an open-source time-series database built on PostgreSQL, optimized for fast ingest and complex queries, and deployed across various industries for mission-critical applications. It natively supports full-SQL, combining the power, reliability, and ease-of-use of a relational database with the scalability typically seen in NoSQL systems.
Company Stage
Series C
Total Funding
$184.8M
Headquarters
New York, New York
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↓ -8%2 year growth
↑ 3%INACTIVE