Security Control Specialist

Job Title: Security Control Specialist

Department: Security
Location: Long Beach Convention & Entertainment Center
Reports To: Assistant Security Manager
Job Type: Full-Time; Non-Exempt
Hourly Rate: $25 - $30/ hr

Position Summary:

The Security Control Specialist serves as a critical communication and coordination hub for all security operations. This role is responsible for monitoring communications, dispatching personnel, supporting emergency response efforts, and serving as the backup and operational support at the Employee Entrance (EE). The specialist ensures a professional, safe, and responsive environment across the facility at all times.

Key Responsibilities:

Security Dispatch Operations

• Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents.

• Evaluate and prioritize incoming calls or alerts; classify threats as High, Medium, or Low based on situational analysis.

• Dispatch appropriate security personnel based on incident type, skill level, and proximity.

• Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations.

• Maintain and test communication systems regularly to ensure operational integrity.

Reporting and Documentation

• Maintain accurate records and logs of all calls, dispatches, incidents, and security responses.

• Document the use and return of radios, key sets, lost and found items, and deliveries.

• Submit daily shift reports and incident summaries as required.

Employee Entrance (EE) Operations

• Serve as the primary point of contact for employees, contractors, and visitors entering the facility.

• Enforce bag check policy, manage sign-in/sign-out procedures, and issue "wristbands of the day."

• Log and track all security radio/key issuances, deliveries, and parking validations.

• Use the public announcement (PA) system to communicate emergency alerts and routine notifications to attendees and staff.

Emergency Support & Coverage

• Act as backup for Security Control during breaks and high-traffic events.

• Be fully trained to operate all Control Center functions including radio coordination, PA system usage, emergency notifications, and surveillance system monitoring.

• Assist in fire alarm procedures, emergency evacuations, and internal/external incident communications.

Required Skills and Qualifications:

• Education: High School Diploma or GED required. Associate’s degree in Criminal Justice, Emergency Management, or related field preferred.

• Licensing: Valid BSIS Guard Card (California or equivalent).

• Experience: 2+ years in a security dispatch, control room, or front-line security operations role.

• Technical Skills: Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies.

• Communication: Strong verbal and written communication skills; ability to communicate effectively across multiple channels.

• Decision-Making: Calm under pressure with the ability to make quick, informed decisions during emergencies.

• Professionalism: Excellent customer service and interpersonal skills; must project a professional image to all guests and staff.

• Availability: Flexibility to work varied shifts including nights, weekends, holidays, and during large events.

Preferred Qualifications:

• CPR/First Aid/AED Certification

• Experience working in large event venues, hospitals, or corporate campuses

• Bilingual (English/Spanish or other languages) a plus

Physical Requirements:

• Ability to lift up to 25 lbs

• Ability to remain alert and attentive during long shifts

• Clear speech and hearing for effective communication over radios and phones.

• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.