Full-Time
Operations Manager Trainee
Deadline 6/18/27
PDS Health
Integrated healthcare support company
Compensation Overview
$27.75 - $42.25/hr
Silver Spring, MD, USA
In Person
Travel to multiple offices per day is required, including possible unplanned travel.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Data Analysis
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- A valid driver's license and automobile insurance must be maintained, with a motor vehicle record check completed at hire, or reliable alternate transportation must be available.
- Reliable transportation is required for timely travel to multiple assigned offices per day, including possible unplanned travel.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit and loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
- The ability to make timely and accurate decisions using limited or ambiguous information is required.
- The ability to multitask and prioritize tasks and projects with limited direction is required.
- The ability to read, analyze, and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business contacts is required.
- The ability to apply policies and procedures, mathematical concepts, probability, statistical inference, fractions, percentages, ratios, and proportions is required.
- The ability to communicate effectively verbally and in writing, lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues is required.
- The ability to create presentations and deliver presentation information is required.
Responsibilities
- Complete the Operations Manager Development Program through structured curriculum, on-the-job practical application, and development meetings.
- Model company culture, values, standards, and operational best practices while learning to create an environment that promotes company culture and values.
- Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective solutions.
- Execute the operational model consistently in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Apply cash management and accounting protocols.
- Develop the team to deliver the Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to team members and identify and implement improvement opportunities.
- Maintain open communication with direct supervisors and raise issues and concerns promptly.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- Demonstrate competency in managing Front Office and Back Office team members by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties assigned by the direct supervisor that improve team member development outcomes.
Desired Qualifications
- An Associate degree is preferred.
- A Bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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