Role and Responsbilities

• Providing strategic support to North American based clients, regarding the implementation of ION’s newly re-engineered FX solutions.
• Training and demonstrating new functionality for end users, subject-matter experts, technology leads and QA testers.
• Designing, building and testing static migration tools to import data from legal applications into the new solution.
• Resolving issues in a timely and efficient manner regarding the implementation of the new solution, as required.
• Coordinating key integration points and associated workflows.
• Providing technical expertise concerning critical implementation issues.
• Working cross-functionally with ION and client project, product, operations managers and technology team members to drive continuous product improvement.
• Employing specialized knowledge of ION and client software to effectively identify the sources of issues and provide the necessary resolution.
• Ensuring the Delivery and Confirmation solution addresses clients’ FX back-office system needs.
• Ensuring the Trade Flow Analytics solution addresses clients’ FX trading reporting needs.
• Acting as a key point of contact for clients during the solution setup phase and service onboarding process.
• Providing strategic support to the client regarding the development of comprehensive onboarding procedures and processes that align with the Delivery and Confirmation solution