Full-Time

Technical Support

Posted on 11/15/2025

FORTNA

FORTNA

1,001-5,000 employees

Warehouse optimization software and automation solutions

No salary listed

Parma, Province of Parma, Italy

In Person

On-site technical support in Italy; potential international travel.

Category
IT & Security (1)
Requirements
  • A technical diploma in electronics, electrotechnics, automation, or a related field.
  • Experience in similar or related roles.
  • Strong ability to read and understand electrical schematics.
  • Knowledge of hardware including personal computers, programmable logic controllers, networks, and fieldbus systems.
  • Proficiency with Microsoft Office applications.
  • Excellent knowledge of the English language.
Responsibilities
  • Perform remote troubleshooting (first and second level) of active systems, both in Italy and internationally.
  • Assess system wear conditions and activate field personnel for corrective maintenance.
  • Collaborate with and supervise partners and on-site technicians to restore proper functionality.
  • Provide guidelines, new operational standards, and service procedures to local support teams to ensure the highest technical service quality for end customers.
  • Resolve software and PLC-related issues.
  • Provide daytime and nighttime phone support service.
  • Conduct software training sessions at customer sites.

Fortna provides end-to-end distribution and fulfillment solutions by combining warehouse optimization software with material handling automation. Its products work by integrating software that optimizes storage, flow, labor, and inventory with physical automation such as conveyors, sorters, and robotics to design, build, and operate automated distribution centers. Fortna distinguishes itself through a unified, hands-on offering that spans systems design, software, and automation hardware and services under one brand, after the Fortna and MHS Global merger. This integrated approach helps clients across various industries increase throughput, accuracy, and efficiency in the complex flow of goods demanded by modern consumer markets. The company’s goal is to help organizations manage and automate their distribution networks more effectively, delivering scalable, repeatable results.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Reading, Pennsylvania

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Ravi Ramanujam joins as CFO in January 2026 with 25 years GE experience.
  • Geek+ partnership expands mobile robotics for mid-market e-commerce fulfillment.
  • AutoStore retrofit for Magid Glove demonstrates rapid high-density storage deployment.

What critics are saying

  • CFO turnover replaces Kathleen Phelps with Ramanujam in January 2026.
  • Geek+ Chinese supplier faces US tariffs halting robotics imports within 12 months.
  • THL forces sale or IPO by 2027 causing 20-30% customer loss post-merger.

What makes FORTNA unique

  • FORTNA merges Fortna's warehouse software with MHS's automation hardware since 2022.
  • Proprietary dual six-axis robotic singulator processes 2,800 parcels per hour.
  • OptiSweep automates post-sorting consolidation in high-volume e-commerce DCs.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Company News

Findadistributor.com
Mar 18th, 2026
Fortna's Avila among Pros to Know.

Fortna's Avila among Pros to Know. Fortna, an automation and software company for the full logistics value chain, has announced that Dan Avila, vice president, sales, has been recognized by Supply & Demand Chain Executive (SDCE) as a Leader in Excellence in the 2026 Pros to Know awards. Avila has over 30 years of experience in supply chain consulting and solutioning and is recognized for his work guiding Fortna customers on multi-year, multi-site supply chain transformation projects, leading them through strategic evaluation, concepting and the implementation of next-generation warehouse technologies and processes. Dan Avila, vice president, sales, has been recognized by Supply & Demand Chain Executive (SDCE) as a Leader in Excellence in the 2026 Pros to Know awards. "We're thrilled to see Dan recognized with this well-deserved honor," said Tom Rozema, CCO, Fortna. "Our customers consistently benefit from Dan's approach - he partners closely with them to navigate complex supply chain challenges and drive meaningful, long-term improvements in their operations. His deep industry expertise, ability to spot and communicate emerging trends, and dedication to strengthening customer outcomes make him an invaluable resource. Dan's success comes from understanding our system design capabilities and applying the right technologies in ways that deliver practical, measurable results for the customers we serve." "When it comes to overcoming supply chain disruption, this year's pack of supply chain leaders left no stone unturned," says Marina Mayer, editor-in-chief of Food Logistics and Supply & Demand Chain Executive and co-founder of the Women in Supply Chain Forum. "From AI implementation and warehouse automation to last-mile accuracy and returns management, they innovated, developed and executed on all cylinders, providing solutions, technologies and processes that move product from Point A to Point B in a way that almost seems seamless. And every year, I am honored to celebrate these supply chain professionals." The annual SDCE Pros to Know award honors the top 100 outstanding executives who have made significant contributions to improving the supply chain industry.

Modern Materials Handling
Jan 26th, 2026
Ravi Ramanujam to join FORTNA as CFO

Ravi Ramanujam to join FORTNA as CFO. Ramanujam is a seasoned global finance executive with more than 25 years leading organizations through growth and transformation. By MMH Staff January 26, 2026 Ravi Ramanujam will be FORTNA's new CFO FORTNA, a leading warehouse automation, software and consulting company, today announced the appointment of Ravi Ramanujam as the new chief financial officer (CFO) for FORTNA. Ramanujam is a seasoned global finance executive with more than 25 years leading organizations through growth and transformation. He brings multi-industry experience and deep expertise supporting business strategy across capital markets, mergers and acquisitions, integrations and operational enablement. Throughout his career, Ravi has overseen capital allocation, treasury management, financial planning and analysis, and turnaround initiatives in large-scale, project-driven environments. He is known for strengthening operating discipline and improving performance, with a strong focus on cash flow, margin discipline and stakeholder accountability. His leadership approach emphasizes close partnership with operational and commercial leaders to align financial strategy with execution priorities. Ramanujam joins FORTNA from Enfinity Global, where he served as CFO for the Americas, supporting a 36 GW global portfolio of solar and energy storage projects. Ravi also has extensive experience leading finance teams with GE Renewable Energy, GE Power and GE Capital. Ravi started his career with the GE Financial Management program and then held successive leadership roles in FP&A, Capital Markets, JVs leadership, M&A and integration activities. He is is a Chartered Accountant from The Institute of Chartered Accountants of India and holds a Bachelor of Commerce degree from Shri Ram College of Commerce. "The CFO role is critical to our strategy and growth, and Ravi brings strong financial discipline and operational insight that align with where FORTNA is headed," stated Rob McKeel, Chief Executive Officer, FORTNA. "I'm excited to welcome Ravi to the FORTNA executive leadership team and value the experience he brings as we continue to build for long-term growth." FORTNA is known for its comprehensive range of services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics, software, and a suite of lifecycle services.

The SCXchange
Apr 2nd, 2025
FORTNA warehouse-ready solutions powered by AutoStore, selected by Magid Glove & Safety

ATLANTA (April 2, 2025) - FORTNA, a leading automation and software company for the full logistics value chain, has been selected by Magid Glove & Safety Manufacturing Company LLC (Magid), a fourth-generation family-owned personal protection equipment (PPE) manufacturer and distributor, to retrofit their Romeoville, IL, distribution center with a warehouse-ready, high-density AutoStore solution.

Modern Materials Handling
Mar 14th, 2025
FORTNA partners with sSy.AI to harness generative AI for data insights for warehouse environments

FORTNA partners with ssy.ai to harness generative AI for data insights for warehouse environments.

The Robot Report
Jul 24th, 2024
Fortna Discusses How Machine Vision Advances Enable Faster Parcel Sortation

FORTNA’s dual, six-axis robotic singulator uses proprietary software to process up to 2,800 parcels per hour. Source: FORTNA. While some automation may be commoditizing, successful deployments depends on how technologies are integrated and implemented. FORTNA Inc. said its Distribution Optimization Framework uses proprietary processes, tools, and algorithms to deliver the right mix of hardware, software, and services for each warehouse customer. One example is the Atlanta-based company‘s dual, six-axis robotic singulator, which uses computer vision and proprietary software to process up to 2,800 parcels per hour

INACTIVE