Full-Time

IT Helpdesk Technician

Posted on 5/28/2024

Lucid

Lucid

1,001-5,000 employees

Visual collaboration and diagramming software suite


Entry

Salt Lake City, UT, USA

Required Skills
Communications
Customer Service
Linux/Unix
Requirements
  • 1-2 years of experience in customer facing support or a customer service role
  • Advanced troubleshooting experience in either Mac OS, Windows, Linux
  • Excellent verbal and written communication skills
  • Working knowledge of networking fundamentals
  • Experience working with Active Directory
  • 1-2 years experience with technical documentation or technical writing
Responsibilities
  • Provisioning of computers and hardware
  • Maintain an active inventory of all hardware
  • Be the first point of contact for any employee about hardware or software-related issues, including closing support desk tickets and replying to email & chat requests
  • Assist with the upkeep of conference rooms including maintenance of tablets, TVs, phones, cable management, etc.
  • Create, maintain and update user profiles
  • Contribute to IT documentation
  • Support and maintain company printers, TVs, dashboard computers, audiovisual (AV) equipment, etc.
  • Program and monitor large scale audiovisual (AV) for various events

Lucid Software offers a visual collaboration suite, which is designed to enhance productivity and collaboration among distributed, hybrid, and cross-functional teams. The company's platform, trusted by millions including industry giants like Google, GE, and Microsoft, focuses on virtual whiteboarding, intelligent diagramming, and cloud visualization technologies. This positions Lucid Software as a leader in facilitating effective team collaboration and data visualization in a digital-first world, making it a compelling workplace for those interested in driving cutting-edge technology solutions in the space of collaborative and visual communication tools.

Company Stage

Series D

Total Funding

$670.5M

Headquarters

South Jordan, Utah

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-5%

2 year growth

0%

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart

INACTIVE