Full-Time
IT Helpdesk Technician
Posted on 3/5/2024
Visual collaboration and diagramming platform
Entry
Salt Lake City, UT, USA
- 1-2 years of experience in customer facing support or a customer service role
- Advanced troubleshooting experience in either Mac OS, Windows, Linux
- Excellent verbal and written communication skills
- Working knowledge of networking fundamentals
- Experience working with Active Directory
- 1-2 years experience with technical documentation or technical writing
- Provisioning of computers and hardware
- Maintain an active inventory of all hardware
- Be the first point of contact for any employee about hardware or software-related issues, including closing support desk tickets and replying to email & chat requests
- Assist with the upkeep of conference rooms including maintenance of tablets, TVs, phones, cable management, etc.
- Create, maintain and update user profiles
- Contribute to IT documentation
- Support and maintain company printers, TVs, dashboard computers, audiovisual (AV) equipment, etc.
- Program and monitor large scale audiovisual (AV) for various events
Lucid Software offers a unique environment for growth, embracing a culture of innovation and collaboration that caters to diverse, hybrid, and cross-functional teams. The company's cutting-edge visual collaboration suite, trusted by millions including top Fortune 500 firms like Google, GE, and Microsoft, underscores its prominence in the industry of cloud visualization and intelligent diagramming. This platform not only enhances productivity but also provides employees the opportunity to work on influential technology that shapes how global businesses operate.
Company Stage
Series D
Total Funding
$670.5M
Headquarters
South Jordan, Utah
Founded
2010
6 month growth
↓ -1%1 year growth
↓ -8%2 year growth
↑ 0%Benefits
Competitive compensation packages
Comprehensive portfolio of health benefits
Equity
Eight-week paid sabbatical after 5 years
Paid parental/family leave
Annual Hackathon and frequent game nights
Personal and career development through Lucid Learning
Community engagement and giving through Lucid Heart