LN Venues – Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We are seeking a motivated and experienced individual to work with the Venue Operations and Fans Services Team. This position exercises overall responsibility for facility operations and physical plant, partnering with the leadership team in the market. This is an exempt role reporting to the General Manager and work alongside Fan Services Regional Leader to ensure the needs of employees and guests are met to create an enjoyable experience for all

WHAT THIS ROLE WILL DO

• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
• Works with General Manager, to assist in the preparation of annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
• Investigates and resolves guest related complaints. Develop creative and fan-focused initiatives for service recovery, surprise and delights, and guest milestones.
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for seasonal event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff. Venue leader for the service-focused, employee training system(s)
• Commit to providing a safe and enjoyable facility for guests and employees
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively manages and approves all payroll for in-house departments
• Responsible for all required governmental reports and files
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• Plan, coordinate, and implement processes and activities, including newsletters, day-of-show information sheets, and other communication tools associated with employee engagement and guest service.
• Manage the upkeep and vibe of the employee break area, incorporating show-day elements of care that elevate the work experience and remove hassles. Plan and facilitate ongoing employee appreciation efforts and events.

WHAT THIS PERSON WILL BRING

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years’ experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Empathy, patience, and sensitivity to the needs of individuals with disabilities
• A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences.
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$54,000.00 USD - $69,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.