Full-Time
IT Help Desk Technician
Posted on 11/16/2024
Titmouse
501-1,000 employees
Full-service animation production for streaming platforms
Compensation Overview
CA$67.6k - CA$83.2kAnnually
Mid
Vancouver, BC, Canada
Full-time, onsite role in a friendly and collaborative studio environment.
- 3 years of experience in Help Desk responsibilities within an animation studio or entertainment industry.
- Strong working knowledge of animation software such as Adobe Creative Suite, Maxon/Red Giant, Toon Boom Storyboard Pro and Harmony.
- Familiarity with editorial, animation, post- or other production pipeline workflows.
- Experience working with software support tools such as ticketing systems, Inventory Management software and MDM solutions (e.g., JAMF).
- Familiarity with Windows Active Directory, DNS and Exchange servers.
- Familiarity with and ability to troubleshoot Mac OS.
- Familiarity with basic networking fundamentals.
- Experience supporting SaaS applications, in particular Google Workspace, including Gmail, Calendar, Shared Drive, Sites and Groups.
- Experience supporting Filemaker, Pro Tools and AirTable is a plus.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Strong problem-solving skills, attention to detail and initiative.
- Ability to evolve with a rapidly changing environment.
- Ability to work effectively both individually and as part of a team.
- Ability to maintain confidentiality over all matters and proprietary information.
- Ability to be someone who leads by example and who contributes to a great work environment.
- Ensure optimal operation of end-user services, including help desk and technical support.
- Serve as the primary point of contact for users seeking technical assistance.
- Prioritize managing technical issues, triage/research bugs, and develop/sustain robust documentation to cultivate IT Department internal knowledge base.
- Maintain and update MDM deployment policies and configuration profiles.
- Perform basic repairs of hardware (Macs, PCs, Cintiqs, etc.).
- Keep current with the latest technologies.
- Follow IT procedure for studio and departmental asset management for IT hardware, software and equipment.
- Establish and maintain regular written and in-person communications with co-workers and departmental leadership.
Titmouse focuses on creating animated content for various clients, including major streaming platforms like Netflix, Amazon Prime, and Apple TV. The company operates three studios in Los Angeles, New York City, and Vancouver, employing over 700 professionals who handle all aspects of animation production, from concept to final editing. This full-service approach allows Titmouse to attract a diverse range of clients needing complete animation solutions. Unlike many competitors, Titmouse's in-house capabilities ensure high-quality production and a steady flow of projects through partnerships with major networks. The company's goal is to continue producing popular animated series while expanding its reach in the entertainment industry.
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2001
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Working with high-profile clients like Netflix and Amazon Prime offers employees exposure to major industry projects and potential career growth.
- The company's involvement in diverse projects, from 'The Boys: Diabolical' to 'Big Mouth,' provides a dynamic and varied work environment.
- Recent partnerships, such as with Cool Cats Group for animated shorts, highlight Titmouse's expanding influence and opportunities in new media formats.
What critics are saying
- The competitive nature of the animation industry means Titmouse must continually innovate to stay ahead of other leading studios.
- Dependence on major streaming platforms for a significant portion of revenue could pose a risk if these platforms change their content strategies or reduce production budgets.
What makes Titmouse unique
- Titmouse's full-service animation production model allows them to control every aspect of the creative process, ensuring consistent quality and vision, unlike competitors who may outsource parts of production.
- Their strategic partnerships with major streaming platforms like Netflix, Amazon Prime, and Apple TV provide a steady stream of high-profile projects, setting them apart from smaller studios.
- The company's in-house team of over 700 skilled professionals across three major cities enables them to handle large-scale projects efficiently, a significant advantage over studios with smaller or less centralized teams.
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