Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

R1 RCM

R1 RCM

10,001+ employees

Revenue cycle management solutions for healthcare

Enterprise Software
Healthcare

Compensation Overview

$15.85 - $21.23Hourly

Entry

Austin, TX, USA

Located at Ascension Dell Children's Medical Center.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School Diploma or GED
  • Excellent customer service experience
Responsibilities
  • Working on computers and answering phones to intake information in a busy environment.
  • Helping people who may be very ill or worried.
  • Fast-paced work environment, often on your feet assisting patients complete their registration.
  • A team you can rely on.

R1 RCM provides Revenue Cycle Management (RCM) solutions to healthcare providers, including hospitals and physician groups. The company uses technology to streamline financial and administrative processes, helping clients reduce costs and improve patient satisfaction. R1 RCM offers both comprehensive and targeted services for various parts of the revenue cycle, partnering with organizations through long-term contracts that often include performance-based incentives. The main goal is to enhance the patient experience while improving the financial performance of healthcare providers.

Company Stage

IPO

Total Funding

N/A

Headquarters

Murray, Utah

Founded

2003

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

36%
Simplify Jobs

Simplify's Take

What believers are saying

  • R1 RCM's acquisition by TowerBrook and CD&R could enhance strategic growth opportunities.
  • The increasing demand for AI-driven RCM solutions aligns with R1 RCM's technology focus.
  • R1 RCM's comprehensive documentation is valued by clients, enhancing service credibility.

What critics are saying

  • Inconsistencies in turnaround times and accuracy may affect client satisfaction.
  • The $4.5 billion debt for acquisition could increase financial risk.
  • R1 RCM faces competition from firms like Xsolis in client satisfaction.

What makes R1 RCM unique

  • R1 RCM specializes in end-to-end Revenue Cycle Management for healthcare providers.
  • The company leverages intelligent automation to streamline financial and administrative processes.
  • R1 RCM offers performance-based contracts, aligning incentives with client financial outcomes.

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