Full-Time
Collections Call Center Representative
Updated on 9/5/2026
Global Lending Services
501-1,000 employees
Provides auto loans via real-time approvals
Compensation Overview
$17.25/hr
Greenville, SC, USA
In Person
 Customer Experience & Support (1) |
|---|
Get referred to Global Lending Services
See people who can refer or advise you
- A high school diploma or equivalent is required.
- Strong communication and customer service skills are required.
- Ability to manage conflict and build rapport with customers is required.
- Strong attention to detail and organizational skills are required.
- Proficiency with computers and the ability to learn new systems quickly is required.
- Regular, predictable attendance is required for the fixed 40-hour schedule.
- The role requires frequent speaking and close visual work, including reading data, screens, and documents.
- Previous collections or auto finance experience is preferred.
- Manage a portfolio of delinquent auto loan accounts.
- Contact customers to discuss payment options and resolve delinquency.
- Negotiate payment arrangements and other account solutions.
- Research customer information and assist with loss mitigation activities.
- Document customer interactions accurately in company systems.
- Meet or exceed performance and quality expectations.
- Collections, auto finance, banking, lending, call center, or customer service experience.
- Experience discussing payment obligations and negotiating resolutions.
- Comfort remaining professional during challenging customer conversations.
- Ability to ask thoughtful questions and actively listen to understand customer situations.
- Ability to manage multiple priorities.
- Motivation by goals, performance metrics, and bonus opportunities.
Global Lending Services (GLS) provides auto loan financing for customers across the United States, with a focus on people who may not have prime credit. It partners with more than 13,000 dealerships and uses real-time decisioning technology to approve loans in seconds, streamlining the car-buying process. GLS earns revenue from interest and fees on its loans and emphasizes ongoing customer service and relationship management throughout the life of the loan. The company differentiates itself by offering inclusive credit access, a large dealership network, fast, on-the-spot approvals, and a commitment to ethical practices and a diverse workplace. Its goal is to make car ownership accessible and affordable for a broad range of customers while maintaining reliable service and responsible lending.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenville, South Carolina
Founded
2011
Get referred to Global Lending Services
See people who can refer or advise you
Simplify's Take
What believers are saying
- GLS issued $907.7 million GCAR 2026-1 in February 2026, despite subprime scrutiny.
- KBRA said GLS generated $114.9 million net income in Q1 2026.
- Sixth Street’s October 2025 deal gives GLS deeper capital access and balance-sheet flexibility.
What critics are saying
- New York DFS received GLS change-of-control filing on January 26, 2026; approval still governs closing.
- WEST v. GLOBAL LENDING SERVICES ended in February 2026, but consumer-credit lawsuits keep coming.
- GLS headcount fell to 786 by March 2026, while job postings dropped 42.3%.
What makes Global Lending Services unique
- GLS has issued 35 GCAR securitizations since 2014, proving funding-market depth.
- GLS approves subprime borrowers in seconds across 20,000 dealers nationwide.
- Steve Thibodeau’s management stayed intact through Sixth Street’s October 2025 acquisition agreement.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Volunteer Time Off
Professional Development Budget
Parental Leave
Company News
GLS has raised $1.1 billion through its GCAR 2026-2 subprime auto note issuance, according to S&P Global Ratings. The transaction features seven tranches with legal final maturity dates ranging from 15 April 2027 for class A1 notes through 15 June 2033. The three class A notes will benefit from hard credit enhancement levels plus a 56.07% haircut to excess spread. Initial credit enhancement levels for classes A through E stand at 47.37%, 36.81%, 28.11% and 24.22%, respectively, S&P said. The deal represents another significant subprime auto securitisation in the asset-backed securities market.
GCAR Auto Receivables Issuer Trust is raising $907.7 million through asset-backed securities collateralised by subprime auto loans originated by Global Lending Services. The GCAR 2026-1 deal comes four months after Sixth Street Partners acquired Global Lending Services from Sound Point Capital Management. The collateral pool comprises primarily used vehicles (83.5%), with loans having a weighted-average FICO score of 574 and annual percentage rate of 20.6%. This prompts a cumulative net loss assumption of 16.9%, according to Morningstar DBRS. Initial overcollateralisation stands at 3.55% of the pool balance. Total initial credit enhancement increased to 11.40% for class D notes from 11.25% in the previous series, whilst decreasing for classes B, C and E. The notes received ratings from S&P, KBRA and DBRS.
Subprime lender Global Lending Services to be acquired by Sixth Street. GLS' portfolio totals $9.9B. Subprime auto lender Global Lending Services announced today that global investment firm Sixth Street will acquire it, pending regulatory approval. GLS has eyed the market for the "last several months," Chief Executive Steve Thibodeau told Auto Finance News, noting that Sixth Street had "greater breadth in the capital markets." Sixth Street "has access to lender [...]
Equipment finance company Odessa has entered the auto industry. The company has launched an originations platform called Odessa Auto and plans to grow it into a full-service end-to-end auto finance suite, Odessa said in a Wednesday (April 24) press release. “Odessa’s deep asset finance experience enables the company to offer state-of-the-art auto origination technology on Day 1,” Robert Johnson, executive vice president of auto finance at Odessa, said in the release. “Moreover, the easily configurable platform enables lenders of all sizes to meet their origination needs without custom development.”
Chase has joined CarGurus’ multilender financing platform, expanding options for consumers looking to prequalify for auto financing online.The bank joins Capital One, Global Lending Services and Westlake Financial as a participating lender on the online automotive platform, CarGurus said in a Monday (Jan. 29) press release.With over 70% of car shoppers wanting to handle more of the car buying process from home, CarGurus recognizes the importance of offering finance-based shopping tools, according to the release.By prequalifying for financing through CarGurus’ platform, consumers can access personalized rates and monthly payment scenarios within minutes, without impacting their credit scores, the release said.This allows them to better understand their budget earlier in their shopping journey, per the release. Prequalified shoppers can then review vehicles with their rates and monthly payments on listings available through dealerships that offer Chase financing.“By prequalifying with Chase early in the process, we hope to give shoppers on CarGurus confidence in their buying power,” Anuj Jain, head of auto product and consumer services at Chase, said in the release.The partnership between CarGurus and Chase not only benefits consumers but also helps dealers deliver a seamless and efficient customer experience, according to the press release. Prequalified leads through CarGurus have shown to be 41% more likely to close compared to leads that aren’t prequalified or financed.The program is available nationwide through the more than 9,000 dealerships that work with both CarGurus and Chase, per the release.“CarGurus partnership with Chase demonstrates our shared vision to equip shoppers with the tools needed to make an informed purchase with confidence and ease, while also helping dealers deliver on their goals for a seamless and efficient customer experience,” Gerard Murphy, vice president of product, digital retail, at CarGurus, said in the release.In another recent development in this space, Bank of America said in November that it debuted tools to help customers complete and finance online car purchases. With these tools, clients can become prequalified for auto financing to find out how much they may be able to borrow and estimate their terms.In September, FinTech company Carputty added artificial intelligence (AI) solutions to its auto financing platform, saying that this technology makes for faster, more transparent and less subjective decisions