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Product Support Specialist
Posted on 12/7/2022
INACTIVE
Locations
Idaho, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Customer Service
Communications
Requirements
  • Minimum of 2 years experience in a customer-facing support role supporting a technical product (Tier 2 or higher preferred)
  • Experience working with HTML, CSS, and Javascript is highly preferred
  • Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
  • Effective verbal and written communication skills with a passion for client service
  • A highly collaborative teammate who works well in remote environments
  • Outstanding interpersonal skills with a broad range of external and internal teams
  • Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements
Responsibilities
  • Serve as a contact for customer-facing support and technical requests
  • Own product-related inquiries through to resolution
  • Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
  • Maintain a high level of customer satisfaction to increase customer retention and drive expansion
  • Support our Customer Success team with technical configuration and integration set up as needed
  • Tackle technical issues in partnership with Services and Support Engineers
  • Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
  • Help the business build and update processes as needed
  • Collect customer product requests and drive agile prioritization through Skilljar's development process
Skilljar

51-200 employees

Enterprise customer training platform
Company Overview
Skilljar's mission is to help companies around the world transform their customers into product experts and evangelists. Skilljar helps customer education teams map the path to product adoption and advocates who understand that education is an ongoing process that drives customer retention and growth.
Benefits
  • Comprehensive medical coverage
  • Flexible PTO
  • Remote work option
  • 401k
  • Stock options
  • EAP
  • Monthly technology reimbursement
  • Home office reimbursement
Company Core Values
  • Customer focus
  • Continuous learning
  • Ownership