Technical Program Manager
Posted on 2/27/2023

51-200 employees

Affordable mental healthcare provider
Company Overview
SonderMind is on a mission to redesign behavioral healthcare by improving access, utilization, and outcomes. SonderMind connects mental health providers to networks of new patients, helps with payor credentialing, manages the billings and claims processes, and guarantees instant payment on claims.
Remote • Denver, CO, USA
Experience Level
Desired Skills
  • You build deep connections with leaders across the business to ensure that all parties have the correct amount of context and involvement in the product roadmap and vision
  • You quickly identify breakdowns in communication, culture or process and intervene or escalate these issues through appropriate channels
  • You break down large projects into smaller components to quickly deliver value to the business
  • You ensure that planning and discovery is efficient and any blockers are escalated so that requirements and scope can be defined
  • You are responsible for ensuring initiatives are scoped and on track based on estimated delivery timelines
  • You are responsible for ensuring initiatives are measured and results are communicated in a clear and timely manner across the business
  • You have a strong sense of ownership related to program and initiative delivery
  • 3+ years of program or project management in a technical role or relevant experience
  • Knowledge of Agile methodologies, such as Scrum and Kanban and the ability to apply those methodologies
  • Experience working within the software development lifecycle
  • Experience using Jira and Confluence for work management and documentation
  • Curious: Seek to understand and pull the thread
  • Courageous: Takes action, even when uncomfortable
  • Lightful: Assume positive intent in others
  • Authentic: Say what you mean, mean what you say, act accordingly
  • Bucketworthy: Don't let your bucket leak
  • Organize and manage cross -functional projects across multiple value streams
  • Lead quarterly and continuous planning discussions with product, engineering and business leaders
  • Program-level risk identification, escalation and management
  • Participate in standups, and other meetings with the engineering team to provide status updates and answer questions about project decisions
  • Cross-program coordination with other program managers to identify and address gaps and concerns within the project teams and development teams
  • Gather and use data to coach engineering leaders on best practices for cycle time, throughput, estimation and productivity
  • Ensure that business teams are operationally ready for test and production releases
  • Work with product and engineering leaders to continuously review dev team backlogs, reprioritize work and escalate trade-off conversations
  • Be a leader in change management as SonderMind grows