Supervisor

Company

Cox Automotive - USAVehicle OperationsSupervisor, Lot OperationsSupervisorNo remote option; must work at a specified Cox locationNoDay

Compensation

Compensation includes a base salary of $49,200.00 - $73,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Scope

This position supervises and directs the daily activities of the lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper staging and moving of vehicles on the lot and through the sales lanes.

Key Responsibilities

• Assist with lot operations on a daily basis to ensure efficient operations prior to and after sale.
• Supervise the daily operation of the auction lot by supervising and coordinating the activities and the work flow of the lot drivers, lane captains and other lot operations employees.
• Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes. Supervise flow to ensure that vehicles are parked in the proper areas.
• Provide quality service and interact with customers to resolve any problems that may occur.
• Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition.
• Monitor lot damage, and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems.
• Coordinate with Reconditioning, Check-in, Factory and Fleet/Lease departments to schedule and prepare vehicles for sale, ensure accurate proper sequence of vehicles.
• Supervise and direct the work of lot operations employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.  
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.  
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by manager. 

Core Competencies

Competencies

Key Actions

Build Relationships Building, leveraging and maintaining relationships within and across work groups.

• Proactively build effective working relationships with those who have the knowledge, experience, resources, or influence to advance work goals.
• Exchange information about the situation/task to determine mutually beneficial goals and outcomes; identify issues and concerns; summarize to check understanding.
• Gain commitment from partners to support ideas or take action; use sound rationale to explain value of actions; confirm agreements, next steps (who will do what by when), needed resources and support, and how to track progress.
• Offer valuable information, resources, and/or time to accomplish win/win outcomes; place higher priority on group goals than on own goals.
• Show others that they are valued by acknowledging their specific contribution, successes, and skills.

Champion Change Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful.

• Evaluates and pursues new initiatives and opportunities based on their fit with broader strategies
• Utilizes industry, division, market and other external business factors when making decisions
• Generates and champions innovative ideas and opportunities to improve one’s area
• Fosters an environment that encourages others to suggest new ideas and try new things, even when uncomfortable
• Anticipates future changes and makes contingency plans
• Supports others in embracing and effectively navigating change 

Develop Self and/or Others

 Planning and supporting the development of knowledge, skills and abilities to fulfill current or future job responsibilities more effectively. 

• Seeks and applies feedback to enhance self and/or team performance
• Learns from experiences, including successes, setbacks, and/or resistance
• Identifies the qualifications required for successful job performance
• Provides direct, honest, timely feedback to others, even if uncomfortable
• Coaches others in identifying, planning and executing development goals and objectives  

Drive for Results Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 

• Clarifies expectations and holds people accountable
• Delegates assignments to the appropriate level
• Prepares realistic estimates of resource requirements (e.g., project budget, headcount) needed to accomplish team or work group objectives
• Addresses problems and obstacles to help move work forward in a timely manner
• Sets high standards of performance for self and others
• Celebrates and rewards achievements of others
• Demonstrates urgency around issues and activities that drive the business; avoids unnecessary activities 

Focus on Customers Promoting and living customer service as a value. Ensuring that the (internal or external) customer’s needs are a driving force behind priorities, decisions, processes and activities. 

• Incorporates feedback from customers to improve customer service
• Identifies and anticipates customer requirements, expectations, and needs
• Ensures that customer issues are resolved in a timely manner
• Brings together customer stakeholder groups from across the enterprise to add value
• Maintains and nurtures trusted advisor, consultative relationships with customers 

Value Others

Gaining other people’s trust by “doing the right thing,” demonstrating openness and honesty, behaving consistently, supporting an inclusive work environment and acting in accordance with legal, moral, ethical, professional and organizational guidelines in support of our Values. 

• Set an example for “doing the right thing” with others by being honest, keeping commitments, and behaving consistently; keep sensitive information confidential; adhere to moral, ethical, and professional standards, regulations, and organizational policies.
• Share feelings, intentions, rationale, and experiences so that others understand personal positions; feel comfortable expressing different opinions; admit mistakes; create a safe environment for disclosure by asking for others’ thoughts and feelings, empathizing with their concerns, and rewarding them for sharing; confront negative reactions to others’ disclosures that jeopardize open communication.
• Listen and objectively consider others’ ideas and perspectives while encouraging others to do the same; reward others for contributing ideas and building on others’ ideas; confront negative reactions to others’ ideas that jeopardize this open exchange.
• Communicate confidence in others’ ability to succeed; give proper credit for others’ contributions; stand up for deserving others and their ideas even in the face of resistance or challenge; express empathy and offer reassurance in response to others’ concerns; treat people with dignity, respect, and fairness.

Gateway to advancement: Progressions guidelines

Education & Specialized Knowledge

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Valid driver’s License and good driving record required
• Minimum of 3 years’ lot operations experience preferred.
• Experience in automobile industry or the Auction business required.
• Strong communication and interaction skills required.
• Competent supervisory and organizational skills required.
• Good computer and software knowledge.
• Ability to drive vehicles with standard and automatic transmission.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Manual dexterity, repetitive motion tasks.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.