What you will do:

• Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
• Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
• Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
• Design and develop end-to-end workflows for disease specific content.   
• Track AHA guidelines, industry standards and trends related to disease specific workflows.
• Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
• Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
• Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
• Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
•  Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
• This position does not have direct reports.
• Perform any other related activities assigned by the reporting manager.
• Travel: At least 25% travel is required.

What you bring:

• BS/MS in Nursing
• 3+ years disease-specific leadership or experience in hospital customer success function
• Neurovascular leadership strongly preferably stroke program coordinator, manager 
• 5 years of disease-specific  acute clinical care experience with at least one of the following:  Stroke/PE/STEMI/emergency department leadership
• Previous clinical experience in medical device/SaaS industry a bonus
• Advanced disease-specific certification: SCRN/CCRN strongly preferred
• Proficient in MS Office a must: PowerPoint , Excel, Word.
• Ability to aggregate and analyze data for decision-making and presentations
• Exceptional customer-facing and presentation skills
• Ability to navigate ambiguity
• Excellent interpersonal skills
• Ability to manage multiple projects at once seamlessly
• Willingness to be flexible/adapt to changing work environments
• Ability to work in a team-oriented environment
• “Hands-on,” likes to dive deep and solve problems, detailed-oriented
• Willingness to work with new tools and  technology

What we offer you:

• RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.
• Medical Benefits – We offer a range of policies through TriNet 
• Life Insurance/AD&D is 1X times your annual salary
• We pay 100% for Short and Long Term Disability.
• Healthcare and Dependent care flexible spending accounts are available
• A 401k plan is offered through Empower
• RapidAI provides $100 a month for internet/cell/phone services.
Time Off:
• We have 11 company paid holidays!
• RapidAI has a flexible vacation policy.  We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.
Other Cool Benefits:
• Equity - Stock Options
• Incentive Compensation
• And most importantly - You are joining an awesome team!