Customer Service Associate

Job Title

Customer Service Associate - Part Time

Agency

Tarleton State University

Department

Campus Bookstore

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

Works under general supervision, supervises daily service area activities, and provides customer support to a service area. Work hours: This position requires 19 hours per week on campus, which may include weekends.

Essential Duties and Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.
• Follows, explains and applies policies and procedures.
• Investigates and researches customer complaints and participates in resolving problems.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Stock, arrange, clean, organize and maintain stockroom organization of products or space within the store.
• Ability to lift up to 50 lbs.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

Education – High school diploma or equivalent combination of education and experience.

Experience – Three years of related experience.

Knowledge of – Knowledge of word processing, spreadsheet, and database applications.

Ability to – Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Strong customer service skills and detail-oriented.

Work hours: This position requires 19 hours per week on campus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The target base hourly compensation is $11.50 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.