Full-Time

Customer Success Manager II

Posted on 12/16/2024

PayScale

PayScale

501-1,000 employees

Compensation data and software provider

Data & Analytics
Enterprise Software

Compensation Overview

$76k - $114kAnnually

+ Bonus

Mid

United States

Remote-first model with occasional in-person collaboration; not hiring in Quebec Province, Northern Ireland, and Hawaii.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Salesforce
Requirements
  • 2 years of experience in a Customer Success, Account Management, Sales or Compensation role
  • Bachelor's degree not required, but strongly preferred
  • Solid understanding of relational databases, compensation data, and market-pricing systems
  • PayScale product and data knowledge required
  • Ability to strategically manage your time across your book of business
  • Demonstrates business acumen regarding customer overall business objectives and health to assess customer health metrics, identify retention risks, and implement strategic plans to enhance customer engagement and success
  • Ability to evaluate decisions, problem solve, manage risk, and foresee a company’s growth plan with ease
  • Learns specifics about customers and applies it to effectively manage and grow business
  • An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success
  • PayScale product knowledge or related systems
  • Salesforce
  • Gainsight
  • Gong
  • Pendo
Responsibilities
  • Drive value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with customer-base
  • Proactively monitor the health score of clients and engage at key lifecycle points including conducting annual or quarterly business reviews
  • Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
  • Maintain an understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
  • Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle
  • Responsible for retention and collaboratively working with Account Management to identify expansion opportunities to grow the overall value customers are receiving

PayScale provides compensation data and software to help organizations make informed pay decisions for over 23 million employees. Their products include subscription-based compensation software that offers current market data and analytics, tools for collaboration in the cloud, and survey management services. This allows HR professionals and business leaders to eliminate guesswork in compensation, ensuring competitive and fair pay practices. PayScale differentiates itself by focusing on comprehensive data and analytics, which support businesses in modernizing their compensation strategies and achieving pay equity. The company's goal is to help organizations attract and retain top talent by providing the necessary tools and information to make data-driven salary decisions.

Company Stage

Acquired

Total Funding

$26.8M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for compensation data analytics due to hybrid and remote work models.
  • Increased interest in pay transparency and equity boosts PayScale's market relevance.
  • Partnerships with educational institutions expand PayScale's reach and credibility.

What critics are saying

  • Demand for flexible work arrangements challenges traditional compensation models.
  • Strategic shifts from new leadership may disrupt existing customer relationships.
  • Curated education trends may impact traditional salary benchmarking models.

What makes PayScale unique

  • PayScale uses big data and unique algorithms for advanced compensation solutions.
  • Over 8,000 clients, including Fortune 500 companies, rely on PayScale's compensation data.
  • PayScale offers subscription-based software solutions for accurate and competitive salary management.

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Benefits

Flexible PTO

Employee assistance plan

FSA

Company matched & vested 401K

Medical, dental, & vision

Generous parental leave

Onsite training & classes

Life & disability insurance