International Trust Operations Manager

Description

Absolute is looking for an International Trust Operations Manager to join the Security, Risk & Compliance team. This is a broad, hands-on role spanning compliance operations, customer trust, audit support, risk management, and third-party risk — with a primary focus on EMEA  and international markets.  This successful candidate will collaborate with the North American counterpart to deliver success for Absolute.

You have a solid foundation in GRC frameworks, experience supporting internal and external audit processes, and the communication skills to handle customer security questions confidently. You thrive where rigorous compliance work and practical business enablement go hand in hand.

What You’ll Do
Customer Trust Operations

• Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners.
• Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency.
• Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment.
• Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles.
• Support customer trust reviews, due diligence activities, and regional customer trust escalations.
• Track and report on regional assurance performance metrics.

Audit & Compliance Operations

• Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness.
• Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time — using AI-enabled platforms to automate evidence collection, monitor control health, and reduce manual preparation effort.
• Perform periodic gap assessments against relevant frameworks and contribute to remediation planning.
• Support GDPR and regional regulatory compliance requirements.
• Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders.

Risk Management

• Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities.
• Contribute to risk reporting and escalate issues to team leadership as appropriate.

Third-Party Risk Management

• Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule.
• Complete vendor security assessments received from Absolute’s own suppliers and partners.
• Track remediation of identified vendor issues and maintain vendor assurance records.

Policy, Standards & Continuous Improvement

• Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs.
• Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates.
• Support AI-assisted workflows and operational efficiency initiatives.
• Drive regional process improvement initiatives and maintain operational metrics and reporting.

What You’ll Bring

• 3–5 years of experience in GRC, information security, audit, compliance, or trust operations — ideally in a SaaS or cloud-native environment.
• Exposure to external audit engagements (SOC 2, ISO 27001, or similar) and familiarity with how audit evidence is gathered and managed;
• Familiarity with GDPR and regional regulatory requirements.
• Experience completing customer-facing security questionnaires, RFPs, or similar assurance requests.
• Familiarity with key control domains: risk management, change management, incident management, identity & access management, and business continuity/DR.
• Strong written and verbal communicator — able to convey compliance and risk topics clearly to technical and non-technical audiences alike.
• Organized, self-motivated, and capable of managing multiple concurrent workstreams.
• Comfortable using AI tools (e.g., Claude, Copilot, or similar) to accelerate compliance research, draft documentation, and analyze gaps across frameworks.
• Bachelor’s degree in Computer Science, Information Systems, Law, or a related field — or equivalent professional experience.
• Progress toward or interest in CISA, CRISC, or a related certification is an asset.

Why This Role
This role is a strong fit for someone who wants breadth in their GRC career. You won’t be siloed — you’ll contribute to audit cycles, risk programs, customer trust operations, and third-party risk work, with exposure across the full compliance lifecycle. You’ll work alongside experienced practitioners and cross-functional partners in product, engineering, legal, and sales, with plenty of room to grow as the team and program scale.

Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era. So are we.    
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.   
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces. 
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel 

Absolute Security is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]